Job Title Front of House Catering Assistant
Location: Priscilla Bacon Lodge, Norwich
Hours of Work: 30 hours minimum (with weekend work)
Contract: pm shifts with weekend work
Salary: £12.21ph
Holiday: Pro rata 28 days annual leave, full-time equivalent
Reporting to: Operations Manager/ Kitchen Manager
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Purpose of the Role
To deliver exceptional front-of-house service in the hospice café, creating a warm and welcoming environment for patients, visitors, volunteers, staff, and the wider community. The postholder will serve high-quality food and drink, maintain excellent hygiene standards, and contribute to generating income to support hospice care.
Key ResponsibilitiesCustomer Service
* Provide a friendly and professional welcome to all customers.
* Take orders accurately and serve food and beverages promptly.
* Adapt service to meet the needs of all customers, including patients and families, with sensitivity and empathy.
* Handle queries, complaints, and requests with discretion and care.
Food & Beverage Service
* Prepare and serve hot and cold drinks, light meals, and snacks to agreed standards.
* Operate coffee-making equipment, including espresso machines, following training.
* Present food attractively and ensure portion control is maintained.
* Follow allergen awareness procedures and communicate clearly with customers.
Cash Handling & Sales
* Operate the till and process cash and card transactions accurately.
* Assist with daily cashing-up and reconciliation in line with hospice procedures.
* Promote daily specials, events, and café promotions where appropriate.
Housekeeping & Hygiene
* Keep all front-of-house areas clean, tidy, and well-presented at all times.
* Clear and sanitise tables promptly after use.
* Refill consumables and display items as required.
* Assist with basic washing up and equipment cleaning as needed.
Teamwork & Communication
* Work collaboratively with café, kitchen, and volunteer colleagues.
* Support the induction and guidance of new team members and volunteers.
* Communicate effectively with the Café Manager about stock levels, customer feedback, or operational issues.
Compliance & Safety
* Follow hospice food hygiene, health & safety, and safeguarding policies at all times.
* Wear the required uniform and PPE.
* Report any incidents, hazards, or maintenance needs promptly.
Person SpecificationEssential
* Proven customer service experience in a hospitality, retail, or café environment.
* Ability to work effectively in a busy environment while maintaining attention to detail.
* Strong communication and interpersonal skills.
* Basic numeracy and cash handling skills.
* Flexibility to work varied shifts, including weekends and bank holidays.
* Commitment to hospice values and providing a compassionate, respectful service.
Desirable
* Barista skills and experience operating coffee machines.
* Food Hygiene Level 2 or willingness to obtain it.
* Previous experience in a charity or community setting.
* Knowledge of allergen regulations.
Values & Behaviours
* Warm, approachable, and respectful to all.
* Professional and reliable, with a positive attitude.
* Works well as part of a team, supporting colleagues and volunteers.
* Represents the hospice in a positive and professional manner at all tim
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Benefits:
* Company pension
* Discounted or free food
* Free parking
Work Location: In person
Application deadline: 06/09/2025