Job summary
The role of Adult & Paediatric Crisis Worker is critical in providing victims of sexual assault with the dedicated support and care required.
Acting as the advocate for patients who attend the Centre, you will empower them to feel in control and where applicable, support them during the forensic examination process.
Main duties of the job
This role will include:
* providing telephone information and support.
* assisting in the administration and management process of an adult or child and their family visiting the Centre including preparing the patient and assisting in the collection of forensic evidence.
* supporting use of the colposcope and medical care, providing advocacy support for the patient and/or family, and ensuring a patient-centered service.
* ensuring that a high standard of DNA decontamination is maintained between forensic cases (cleaning).
* assisting patients and liaising with other agencies regarding the management of historic cases.
About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.
A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.
Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.
Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.
Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.
At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.
We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.
Details Date posted
25 July 2025
Pay scheme
Other
Salary
£30.56 to £40.24 a session Shift Rates, Plus £15.85/hour attendance payment
Contract
Permanent
Working pattern
Part-time
Reference number
oc-1753354969-79D4D
Job locations
The Grange SARC, Staffordshire
Stoke-on-Trent
ST6 2JU
Job description Job responsibilities
Are you looking for a new and exciting alternative career path within the care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.
Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.
For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.
Location: The Grange SARC, Stoke on Trent
Additional Locations: Staffordshire
Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday,plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.
Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.
As an organisation that 'does the right thing', we believe you will be empowered to make a difference.
Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours.
We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.
Company Benefits
1. Enhanced sickness pay scheme
2. Enhanced Maternity Pay after 1 year's service
3. Enhanced Neonatal/Adoption Pay after 1 year's service
4. Well-being programme
5. Advanced rota planning for better work-life balance
6. 6 weeks annual leave
7. Pension Scheme
8. Life Assurance
9. Apprenticeships
10. Employee Assistant Programme
11. Long Service/Team of the Month Awards
12. A range of accredited and CPD training courses and masterclasses
13. Funding for higher education courses after one years' service
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Job description Job responsibilities
Are you looking for a new and exciting alternative career path within the care sector?
How would you like to work for an innovative and market-leading organisation?
This is the perfect opportunity for a compassionate person with a desire to help others at the greatest time of need.
Each county has its own dedicated Sexual Assault Referral Centre (SARC), the service has been commissioned to improve the immediate medical response and aftercare offered to victims of sexual assault and rape.
Mountain Healthcare are a specialist business already providing similar services to 20 other SARCs in locations across the UK.
For this role, you will work as part of a team of Crisis Workers on a zero-hours contract who will help cover the service (predominantly) out of office hours, including nights and weekends.
Location: The Grange SARC, Stoke on Trent
Additional Locations: Staffordshire
Salary : The payment rates for this role are a shift retainer of £30.56 Monday - Friday and £40.24 Saturday - Sunday,plus additional attendance payment of £15.85 per hour for a minimum of 3 hours per case.
Rota Patterns : 9am-5pm, 5pm-1am and 1am-9am, you will also be able to cover days, nights, and weekends.
As an organisation that 'does the right thing', we believe you will be empowered to make a difference.
Our aim is to create and encourage an environment committed to promoting equality, diversity, working inclusively and building on the differences that individuals can bring to the workplace, and we uphold these principles in our behaviours.
We welcome applications for this Crisis Worker role from candidates with skills or experience in admin, social care, healthcare, safeguarding, or as a Support Worker.
Company Benefits
14. Enhanced sickness pay scheme
15. Enhanced Maternity Pay after 1 year's service
16. Enhanced Neonatal/Adoption Pay after 1 year's service
17. Well-being programme
18. Advanced rota planning for better work-life balance
19. 6 weeks annual leave
20. Pension Scheme
21. Life Assurance
22. Apprenticeships
23. Employee Assistant Programme
24. Long Service/Team of the Month Awards
25. A range of accredited and CPD training courses and masterclasses
26. Funding for higher education courses after one years' service
DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.
We uphold these principles in our organisational values and behaviours towards each other and our patients.
We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.
Person Specification Qualifications Essential
* A full UK driving license.
* Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
* Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Experience Essential
* Experience of working with vulnerable adults and children.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding confidentiality.
Person Specification Qualifications Essential
* A full UK driving license.
* Please note, all successful candidates will be subject to pre-employment checks including an Enhanced DBS check, two satisfactory references, and Police vetting NVVP Level 2 checks.
* Because of the nature of this role, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.
Experience Essential
* Experience of working with vulnerable adults and children.
* Knowledge and understanding of safeguarding children and adults.
* Knowledge and understanding confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name
Mountain Healthcare Ltd
Address
The Grange SARC, Staffordshire
Stoke-on-Trent
ST6 2JU
Employer's website
https://www.mountainhealthcare.co.uk/ (Opens in a new tab)
Employer details Employer name
Mountain Healthcare Ltd
Address
The Grange SARC, Staffordshire
Stoke-on-Trent
ST6 2JU
Employer's website
https://www.mountainhealthcare.co.uk/ (Opens in a new tab)
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