Role overview
As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines with customer queries, and processing payments.
Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You'll play a key part in our mission of helping our customers to 'See More and Be More' by providing tailored and effective service to help customers maximize their visual potential and enhance their lifestyle.
Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week, we are open to discussing flexible options further.
Who are we?
We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store, or in one of our coastal locations, we're sure we will have the perfect solution for you!
Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture, and distribution of lenses, frames, and sunglasses. We are home to the most loved and widely-recognized vision care and eyewear brands in the world, including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol, and Oliver Peoples, along with over 20 prestigious licensed brands.
Who is the perfect candidate?
* Provide excellent customer service, with the ability to offer personalized assistance and address customer needs and concerns
* Great communication skills and rapport-building to translate professional terminology into language understandable to patients
* Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations
* Ability to work as part of a team across the store
* Ability to work under pressure and handle challenging situations in a fast-paced retail environment
* Confidence, passion, drive, and enthusiasm
* Knowledge of optical products and services, including frames, lenses, and contact lenses, and the ability to inform and promote these to customers to meet store targets
* Maintain the store's appearance, keeping it organized and stocked to create a visually appealing environment in line with marketing guidance
Anything else you should know?
* Sales and performance-based bonus
* Targeted incentives
* Pension scheme
* Life Assurance - 2x your basic annual salary
* Free eyewear annually with eligibility from day one
* Opportunities to participate in the OneSight EssilorLuxottica Foundation
* Discounts for friends and family throughout the year
* Employee Assistance Program offering confidential support and advice
* 33 days annual leave, increasing with service, plus options to buy or sell holiday
* Flexible health benefits, including Health Cash Plan, additional Life cover, Critical Illness cover, and Dental Plan
* Opportunities to engage in company-wide community and knowledge-sharing initiatives
* Flexible lifestyle benefits like Gymflex, Dining Cards, Travel Insurance discounts, Experience Days, and Cycle to Work Scheme
* And much more!
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