Account Manager (Digital Marketing within Healthcare), Basingstoke
Job Description
Posted Wednesday 11 March 2026 at 05:00
Who We Are
HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.
With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.
Purpose of the Job
Our AccountManagersare responsible formanaging and delivering solutions for our clients through close work with internal teams and local partners.
Our client is a global brand within the Life Sciences sector. We deliver their website content aimed at Doctors and Nurses (healthcare professionals - HCPs) and patients. Most of our work is digital based and we originate and design content with scientific content.
You'llneed experience of working with clients and delivering ongoing solutions to resolve their challenges-taking ownership of various relationships and developing them further. We are looking for an experienced and passionate account handler with strong experience within a medical communications agency, with an understanding of ABPI. Given the client growth, an interest in digital marketing is a must have requirement.
This roleoperateson a blended basis between the local HH Global office andhomeas necessary.
Key Responsibilities
* Take briefs from the client including full specification details and deadline dates and manageproject deliveryfrom start to finish, suggesting alternative options and innovation where possible- ownthe process
* Provide technical input and advice on projects asrequired, briefing suppliers onpreciseclient requirements and delivering exceptional levels of customer service
* Monitor projects to ensure they are delivered to specification and on time while implementing new methods and procedures asrequired-collaborate across multiple teams andutilize HHGlobal’sfull-service offering
* Deliver contractual requirements, preparepresentationsand complete necessary account administrationand reportingwhile keepingaccuraterecords
* Agree and manage budgets and P+Ls, ensuringprofit is maximized through analysis of performance
* Deliver services to meet and exceed contracted SLAswhile ensuringcompliance with Regulatory and Company policies
Knowledge, Skills + Experience
* Advanced client service management experience, including time spent working on developingandmaintainingclient relationships and across multiple vendors
* Healthcare Creative agency background, MedEd or MedComms
* Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
* Digitally savvy and a willingness to find new and exciting ways to communicate using healthcare/pharmaceutical insight to help shape the clients’ brands strategic or tactical plans
* Understand and have the ability, to apply the ABPI code of practice where required
* Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting,strategic account leadershipandidentifyingopportunities for continuous improvement.
* A proventrack recordof operational management for client services departments, P+L / budget management and accountlevelfinancial reporting
* Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
* Healthcare Creative agency background, MedEd or MedComms
* Sound understanding of science and medicine, the healthcare environment and the pharmaceutical industry
* Based in London or Basingstoke
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We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.
We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com
Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.
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