We have an exciting opportunity for a Museum Assistant to join the existing Visitor Services team. This position reports to the Visitor Services Supervisors.
Hours & Contract
This position is for a 5-month temporary contract, from June 2026 to November 2026.
14 hours per week. Saturday/Sunday during term time, changing to Sunday/Monday during school holidays. The role will be predominantly office based.
Job Description
Operational
* To always deliver outstanding levels of visitor service and always put the visitor first.
* To be the face of the museum, welcoming all visitors to the museum at Front of House.
* To provide information about exhibits and the museum in an interesting, informative and accessible way.
* To patrol all galleries to ensure the security of the collection.
* To always ensure the safety of visitors and evacuate the museum when required in accordance with the museums policies and procedures.
* To ensure all security checks are completed on a daily basis.
* To identify and report security risks and potential hazards.
* To monitor and maintain standards of cleanliness and repair in the galleries.
* To fully support reception duties when required including responding to visitors’ enquiries and online feedback.
* To operate the object handling station while maintaining the safety of both visitors and the collection.
* To provide support stewarding shows both in our inside and outside performance spaces.
* To make public announcements when required via the public address system.
* To undertake any other tasks reasonable commensurate with the job role
Commercial
* To promote commercial areas of the museum and encourage fundraising to meet steep targets.
* To operate commercial areas of the museum such as the Crossbow Challenge, handling money and ensuring the health and safety of all visitors and staff.
* To promote products and services to visitors such as Guidebooks, and contribute towards steep commercial targets.
* To process transactions accurately in line with the cash handling procedures.
* To support and help promote the Escape Room experience to visitors.
Benefits
* Access to discounted bicycles via Bike2Work scheme
* Access to free EAP services via the Employee Assistance Program
* 27.5 days holiday plus Bank Holidays
* Generous company sick pay scheme
* Generous family friendly leave
* Access to discounted staff car parking
* 25% off staff shop
* 10% off food in on-site café (generous discounts on set meals, and reduce cost hot drinks)
* Pension scheme max employer contribution is 9%
* Access to free online learning
* Season ticket loan
* M-Card
A Police Check/Disclosure will be requested in the event of a successful application. Please refer to the job description for the level of check required. A criminal record would not necessarily be a bar to employment.
All job offers are subject to receipt of satisfactory references, DBS/Police checks and right to work documentation.
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