BDS Recruitment has an exciting opportunity for an area manager to work for a well‑established provider of retirement housing.
This role involves working from home with travel, covering a patch of sheltered housing sites across the North West area.
We are looking for someone with a strong focus on customer satisfaction, ensuring residents receive a high‑quality, responsive, and respectful service, with emphasis on regulatory compliance, health and safety, and risk management. As the organisation grows, the candidate will play a key role in supporting House Managers, driving standards, and contributing to strategic improvements.
Key duties
* Leading and developing the area team to ensure they meet their full potential and continue to deliver excellent services.
* Accountability for implementing the customer engagement strategy at local level, ensuring that all customers have an opportunity to shape local provision and are encouraged to be involved in their local community.
* Working with the Procurement team and local providers, as appropriate, to ensure that high quality services are commissioned across all schemes.
Criteria
* Good understanding of operational procedures in the management of retirement housing.
* Business and financial planning.
* Budget management.
* Safeguarding of vulnerable adults.
* Strong people management.
* Excellent internal and external stakeholder relationship management.
* Ability to analyse information and take action for improvement.
* Effective decision making alongside excellent communication and interpersonal skills.
This is a full‑time position, Monday – Friday 9 a.m. – 5 p.m.
Must be a driver with access to a vehicle.
This is a permanent position from the outset.
Salary up to £46,000 per annum, dependent on experience.
33 days annual leave plus one additional day for your birthday.
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