Outpatient Appointments Administrator | Bank/Flexible shifts | Brentwood
Due to an exciting period of growth, Spire Healthcare’s Patient Support Centre, located in Brentwood has multiple opportunities for Outpatient Appointments Administrators to join our team on a Bank basis. Whether you’re looking to build a career in healthcare or bring your administration and customer service experience into a more meaningful role, this could be the opportunity for you.
This position is a zero-hour contract - offering shifts on a flexible, ad-hoc basis.
What you’ll be doing
As an Outpatient Appointments Administrator, you’ll be at the heart of our patient journey. From the very first phone call to confirming admissions, you’ll make sure every patient receives clear information and a smooth, supportive experience.
Day to day you will:
* Manage and maintain patient bookings using our computerised system (SAP, RIS)
* Liaise with insurers, consultants, and clinical teams to ensure everything is in place for treatment
* Handle calls and enquiries from patients with empathy, accuracy, and professionalism
* Support with patient admission letters, medical coding queries, and other key documentation
* Keep electronic and manual records up to date in line with Data Protection and Spire policies
What we’re looking for
You don’t need healthcare experience to join us – but you do need:
* Proven experience in administration and/or customer service
* Great attention to detail, even under pressure
* Confident communication skills (written and verbal)
* Strong IT skills, especially in Microsoft Office
* A friendly, approachable manner and the ability to build relationships with patients, consultants, and colleagues alike
Working Hours
Zero‑Hour contract. Office is open Monday‑Friday 8am‑7pm, shifts within these times.
Please only apply if you can commit to these hours.
Benefits
* Bank colleagues are paid weekly
* We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
* Save an average of £50 per month with our free onsite car park
* Access to Spire Healthcare pension
* Access to Blue Light Card discounts
* Smartspending discounts (in addition to Blue Light discounts) via ‘Spire for You’
* Wellbeing Centre access via ‘Spire for You’
* Free uniform
* Free DBS
* Full induction, including mandatory training updates
* Opportunities for further training and progression into permanent posts
* Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team
Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart.
We commit to our employee’s well‑being through work life balance, on‑going development, support and reward.
For us, it's more than just treating patients; it's about looking after people.
If we have received sufficient applications, this date may be brought forward so please submit your application as soon as possible.
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