Job Overview
We are recruiting for a Parts Manager at a new depot, based in the Uttoxeter area.
How to apply: Please send your CV and Covering Letter to Diane Smith at dianesmith@sharmans-agri.co.uk.
Job Purpose
* Responsible for maximising the Parts Department profitable sales in line with the company’s objectives.
* Responsible for the appropriate processes to ensure accurate goods in and out, stock management, invoicing and sales to both external and internal customers.
* Responsible for the organisation of the depot showroom to ensure the effective selling and influencing of customer buying decisions in order to maximise profitability.
* To deliver a first class customer experience by having detailed product knowledge, following an effective sales process and displaying excellent customer relationship skills.
Job Responsibilities
* Monitor the Depot Parts Department performance relative to parts turnover, stock management and expense control, in line with the company’s objectives.
* Maximise the use of all order discount programmes to achieve management stock order goals and submit all parts warranty and return claims within the required time-frame.
* Ensure the maintenance of the Depot Parts Department equipment and facilities.
* Work closely with the Depot Salesman and Service Manager to ensure maximum business efficiency and customer satisfaction.
* Ensure efficient goods in/out processing and accurate stock management.
* Ensure viable and realistic stock levels of goods at all times.
* Develop and maintain a high level of customer satisfaction, including supporting the Customer Care Process, to maximise scoring on customer satisfaction surveys.
* Promote and sell parts and/or services to meet customer needs.
* Take responsibility for resolution of disputes/issues, seeing them through to conclusion.
* Ensure effective maintenance of stores management, invoicing and other administration tasks, with emphasis on falling within the Groups Service Level Agreements.
* Ensure that the Depot Parts stores area is kept clean, tidy and well organised.
* Ensure the Depot showroom is presentable at all times by keeping it clean and tidy.
* Ensure merchandise displays are in accordance with seasonal and specific sales campaigns.
* Actively support customer clinics, field days and other promotional or customer events.
* Support the efficient running of the Service Department by ensuring parts are delivered in a timely and accurate manner.
* Ensure the Depot Parts Department operates within the company’s business code in health and safety, staff appearance and behaviours, and employment terms and conditions.
* Support and engage in all adhoc Group and Depot projects and/or events.
Skills / Qualifications
* Able to cover core hours of 8am-5pm Monday to Friday and 8am-midday on Saturdays, with the ability to work extended hours during peak seasonal periods, and provide cover at other Depots as required.
* Proficient user of the IBCOS GOLD system
* Ability to produce, analyse and interpret internal and external reports and data
* Ability to prioritise tasks and work under pressure
* Ability to deal with customer enquiries by telephone, face to face and email
* Exhibits a positive can-do attitude
* Ability to work as part of a team
* Up-to-date knowledge of all franchise products/parts
* Knowledge of agricultural equipment and the Agricultural Industry
* Familiar with competitor products and activities
* Good understanding of Sales and Marketing principles
* Full UK Driving Licence
Additional Information
Please note the salary range includes our Parts Bonus Scheme.
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