Do you have effective customer facing administration experience?
Do you consider yourself to be IT literate with great attention to detail?
Are you based in or around Llanelli?
Trostre is a leading steel manufacturer with a focus on providing sustainable packaging from tin, chrome and polymer steel. The successful applicant will be someone who can work upon their own initiative and is proactive, reliable and a team player.
Role - Customer Service Representative
Pay - £14.51ph
Location- TATA Trostre, Maes-Ar-Ddafen Road, Llanelli SA14 9SD (2 days per week remote working available, after training)
Shift pattern- Mon-Fri, 08:30-16:45 with a 45 minute unpaid break daily (37.5 hours per week)
Duration- 3 months initially
Start - ASAP (within 1-2 weeks)
Responsibilities:
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Supporting the team with administrative backlog
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Offering customer support to stakeholders, both internal and external
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Signposting stakeholders in the right direction for queries you are unable to resolve
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Conducting Order entry via internal systems and spreadsheets
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Creating sales orders and processing promptly and accurately
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Managing the input of orders and ensuring availability of product
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Putting together presentation packs for stakeholders
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Generating and analysing reports as required by Management
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Providing quotations to customers in a timely manner
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Recording and resolving customer complaints
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Being involved in customer service improvement interventions
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Collaborating data into IT systems
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Adhering to UK Health and Safety legislation and company policies relating to such at all times
Experience needed:
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Prior experience in a customer facing administrative role
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Previous experience working with numerical data
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Capacity to operate with minimal supervision
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Strong IT literacy skills with MS Office
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Experience with in house IT systems
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Confident telephone manner
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Strong verbal and written communication skills
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Excellent interpersonal skills
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Exceptional attention to detail
Benefits:
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Advice and editing on your current CV
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Dedicated team throughout your journey within the role
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Paid holiday
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Exclusive online services including restaurant and retail discounts
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Chance to receive £300* for referring a friend
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Opportunity for progression into permanent roles
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Competitive rates of pay
Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements.
All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check