About the Company At Patch, we’re creating opportunities for people, work and communities on every UK high street. We’re building a national network of neighbourhood spaces that foster work, community and connection—places where you can Work Near Home instead of commuting far from it. Each location combines a well-designed workspace with meeting rooms, event areas and cultural programming, bringing fresh energy and spending power back to the local high street. Patch is also “a lighthouse for local life”: a welcoming venue for workshops, talks and public gatherings that celebrate the talents and stories of the neighbourhood. As an accredited B-Corp, we embed positive social and environmental impact into every decision we make. In this role, you’ll translate that mission into everyday reality for every member, guest and neighbour who walks through the doors of Patch in Gloucester. About the Role As Community & Member Executive, you’ll become the heartbeat of our space - the first face members and guests see, and the person who brings Patch’s values to life each day. In this varied and rewarding role, you’ll deliver exceptional hospitality, maintain smooth day-to-day operations, and help create a space people love to work and belong in. You’ll take ownership of the front desk, coordinate meeting rooms and events, respond quickly to member needs, and ensure the space is always looking its best. Beyond the day-to-day, you’ll help build a thriving member community - welcoming new joiners, nurturing relationships, and curating moments that bring people together. This is a growth-focused role where your initiative and ideas can directly shape member experience and retention. You’ll work closely with the Site Director and central teams, support local marketing and sales activity, and play a key role in helping Patch grow its impact and presence. Responsibilities Front Desk & Tours - run reception, deliver engaging site tours, and onboard new members with energy and clarity; maintain a packed tour diary. Sales Conversion - Take ownership of the full sales journey at your site - from delivering exceptional tour experiences to driving high conversion from lead to contract. Manage all sales leads in HubSpot, ensure prompt and professional follow-up, and work closely with the central sales team to continually optimise performance. Member Success - build trusted relationships, gather feedback and champion retention initiatives that keep churn low and NPS high. Operations & Standards - complete walkthroughs, log maintenance and H&S actions, and ensure every corner looks impeccable. Community Activation - co-create local events, pop-ups and partnership ideas that bring Patch to life and generate fresh leads. Qualifications 1–2 years in hospitality, coworking, retail or membership environments. Comfortable with basic CRM or booking tools (we use HubSpot & Nexudus). Required Skills Exceptional Communicator - builds strong relationships with ease. Persuasive Deal-Closer - converts walk-ins and tours into long-term members. Dynamic Multitasker - thrives in fast-moving, varied environments. Community-Focused - motivated to lift Gloucester’s local economy and culture. People-Oriented - approachable with a positive influence on others. Proactive Problem-Solver - spots issues early and resolves them quickly. Commercially Curious / Data-Sharp - loves clean CRM data and tracks conversion percentages. Systematic - follows checklists and designs neat processes. Empathetic & Energetic - passionate about uplifting members and colleagues. Local Advocate - proud ambassador for the neighbourhood. Innovative Thinker - uses first-principles thinking to improve service. Preferred Skills Experience in event support and community engagement. Familiarity with local culture and community initiatives. Pay range and compensation package Company equity - share in Patch’s success. Private healthcare (Aviva) - dental & mental-health support included. £30 pm wellness budget - gym, yoga, therapy, you choose. £150 pa learning budget - courses, books, conferences (manager-approved). £25 pm team social & professional-development budget. Cycle-to-work scheme. 32 days paid holiday (24 self-selected 8 bank holidays). Plus your birthday as an extra paid day off. Christmas shutdown: Patch closes 23 Dec – 1 Jan. The ‘working days’ in that window come from your 24 self-selected days; the rest are bank holidays. Equal Opportunity Statement Click 'Apply' to complete our application form, to tell us a bit more about: Your background and professional interests. Why Patch’s mission excites you. How will your previous work experience help you succeed with Patch? Please send your CV to jobs@patch.work to complete your application.