Housing Office (Financial Inclusion)
1x permanent position available with a competitive pay and benefits package, including a starting salary of £33,879 per annum, rising to £37,548 per annum after key competencies are met.
You will manage a caseload of welfare benefit cases, providing accurate, comprehensive benefit entitlement advice and support to tenants, including making benefit claims and handling appeal work to ensure they receive the help they need. This will involve providing welfare benefits advice via telephone and face-to-face interactions. Good organisational skills, excellent communication skills, and an understanding of the challenges faced by low-income, vulnerable, or disadvantaged households are essential.
Reporting to the Housing Team Leader, this role involves organising work effectively to manage caseloads for the service.
To be successful as a Housing Officer, the candidate should be educated to Level 4/HNC in a relevant qualification or have equivalent experience.
A satisfactory DBS check will be required upon appointment.
Please see the attached Housing Officer role profile for the full job description and person specification.
We are passionate and committed to making a difference to our customers, employees, and the community. We work in a values-led culture of Be Bold, Be Fair, and Be Kind, which empowers us to grow and change. As we expand to meet demand, there are opportunities for career growth in various technical and management directions.
Find out more about us in the Candidate Pack. Learn about our work environment, recruitment process, and whether you see yourself as part of our organization. You will also find tips to support your application.
As an equal opportunities employer, we aim for a diverse and inclusive workplace and encourage qualified applicants from all backgrounds to apply.
If you have the skills, experience, and knowledge required, please click apply.
Closing date: 26th August 2025.
Please note, the closing date is a guide. We may close vacancies early if we receive high volumes of applications. We recommend applying early.
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