HOURS: 40 hours per week (or PT hours for the right candidates)
Main purpose of the role:
The purpose of the Quality Officer role is to ensure high standards of care through the development and oversight of person-centred care plans, completed in collaboration with service users within a specific time frame. This role plays a vital part in safeguarding and enhancing quality by conducting timely risk assessments, 6-monthly reviews, and responding to urgent issues as they arise. Working in partnership with local authorities, stakeholders, and medical professionals, the Quality Officer ensures all practices are aligned with the CQCs five key lines of enquiry. Through consistent monitoring and proactive quality assurance, the role supports the delivery of safe, effective, and responsive care across the service.
About us:
Local Solutions is a pioneering social enterprise dedicated to empowering individuals and communities across Merseyside and North Wales. For over 50 years, we have been delivering high-quality care and support services, making a tangible difference in people's lives. Guided by our core values Compassionate, Pioneering, Reliable, and Knowledgeable we are committed to providing innovative and sustainable social care solutions.
Requirements:
Knowledgeable
* Applies specialist knowledge of person-centred care
* Demonstrates up to date understanding of regulations and best practice
* Provides guidance and support to care teams
* Identifies and mitigates risk through informed assessments
* Commits to continuous learning and professional development
* Develops care plans that reflect individual needs and values
* Listens actively and responds with empathy
* Supports a culture of dignity and respect
* Encourages compassionate care across the team
Reliable
* Delivers timely and accurate documentation
* Responds promptly to emerging risks and urgent needs
* Follows through on commitments and responsibilities
* Be someone your colleagues can count on
* Encourages creative, person-led solutions
* Adopts and promotes best practices
* Leads with a learning mindset
* Proven experience in care planning, risk assessment, and quality monitoring within health or social care settings
* Knowledge of CQC regulations and the five key lines of enquiry (KLOEs)
* Excellent communication skills, with the ability to engage effectively with service users, families, professionals, and stakeholders
* Ability to manage competing priorities and respond quickly to urgent needs
* High level of attention to detail and commitment to maintaining accurate, compliant documentation
* Confident working both independently and as part of a team
* Strong organisational and time management skills to meet strict deadlines (e.g., 48-hour care plan completion)
* Compassionate, empathetic, and person-centred approach to care delivery
* Driving license required personal use of own vehicle
* Relevant health and social care qualifications (e.g., NVQ Level 3 or above, or equivalent)
* Experience supporting services through CQC inspections or quality audits
* Previous involvement in service development or quality improvement initiatives
* Familiarity with digital care planning systems and risk management tools
* Experience working with diverse populations and understanding of inclusive practices
* Provide all staff with a Free Enhanced DBS.
* Blue Light Card.
* Access to a full Employee Assistance Programme.
* 50% discount for our Watersports Centre.
* Annual awards for nominated employees
* Supported development through apprenticeships and funded courses
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.
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Created on 27/06/2025 by TN United Kingdom
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