Overview
Hand Picked Hotels is a collection of 21 privately owned, luxury country houses and coastal retreats. Each hotel is chosen for its individuality and British character, offering breath-taking views and exceptional guest experiences. The group was founded in 2001 by Julia Hands MBE. We are currently recruiting for a Receptionist at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.
Fawsley Hall
Fawsley Hall Hotel is located in Northamptonshire and offers a luxurious stay. The hotel holds 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation, Fawsley Hall features a destination spa and state-of-the-art wellness and health club facilities. Its formal gardens and parkland were shaped by Capability Brown in the 1760s.
Responsibilities
* The role of our receptionists is to deliver an exceptional guest experience by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
* You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and to identify and create magical memories at every possible opportunity.
* In collaboration with the Front Office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day’s activities.
* Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
About You
* Knowledge and experience of working in a luxury four or five star hotel within a front office environment.
* Passionate about going above and beyond for our guests and able to recognise and act on opportunities to make the guest experience memorable by offering or suggesting appropriate hotel products and facilities.
* Demonstrate a high level of emotional intelligence, enabling you to anticipate guests’ needs and ensure they receive a Hand Picked experience.
* Proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
* Enthusiastic and willing approach with a problem-solving mindset.
* Act calmly and professionally, maintaining a positive attitude even under pressure.
Benefits
* A competitive salary package of £29,785.60 per year, plus a share of service charge.
* Full-time role working 5 days out of 7 including weekends on a rota, 40 hours per week, which may vary by business needs.
* Company pension scheme with a generous employer contribution.
* Life assurance
* Employee Assistance Program
* Company Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 days with length of service.
* Forward career progression with access to in-house and external training programs, including apprenticeships up to level 7, supported by our learning and development team.
* Annual loyalty awards (e.g., afternoon teas and overnight stays).
* Online retail discount platform with savings at high street retailers and restaurants, plus a health and well-being platform.
* Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
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