About Speedy
Speedy is the UKs leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services everything for every job.
The Role Operations Support Manager
Location: Glasgow
Hours: 42 hours per week
Contract: Full-time, Permanent
An exciting opportunity has arisen for an Operations Support Manager to lead and supervise all operations teams across your business function. You will be responsible for coaching, motivating, and developing Hire Desk Managers to deliver Service Excellence to both internal and external customers.
Leading by example, you will embed a positive culture of continuous improvement, ensuring operational procedures are consistently reviewed, measured, and improved. You will play a key role in minimising risk and cost to Speedy, while ensuring process adherence, transactional accuracy, and strong revenue and margin performance.
Key Responsibilities
1. Lead, coach, and develop operations teams, with a particular focus on Hire Desk Managers
2. Drive a culture of Service Excellence for both internal and external customers
3. Embed a continuous improvement mindset across the operation
4. Measure and monitor operational procedures to reduce risk and cost
5. Ensure all processes and procedures are...