Salary: £30,000 - 50,000 per year Requirements: Well organized with the ability to manage a varied workload, collaborating with multiple stakeholders Excellent interpersonal and communication skills Strong technical knowledge in IT support Proactive hands-on approach to problem solving Ability to prioritize and work well under pressure Experience in a similar environment (beneficial, but training will be provided) Responsibilities: Provide 1st line IT support for technical issues related to Microsofts core business applications and operating systems Perform installation work including PCs, printers, switches, and software deployments Respond to and triage incoming calls and emails Maintain clear documentation in the helpdesk system of all tasks carried out Communicate with users regarding ticket progress and notify them of changes or outages Collaborate closely with other team members to ensure effective communication Escalate helpdesk cases that require engineer-level support Understand and adhere to service processes Technologies: Support More: At Star Refrigeration, we are the UKs largest independent industrial refrigeration engineering company, founded in 1970, and we pride ourselves on our strong commitment to our employees. We are an Investors in People Platinum accredited employer, ensuring that our team is at the heart of everything we do. We offer excellent development opportunities and a supportive environment for our employees to thrive. Our current opening is for an IT Support Engineer, based at our head office in Thornliebank, Glasgow, where you will play a key role in providing technical support and enhancing service delivery while working towards your Digital Technologies – IT Support SCQF 8 apprenticeship. last updated 11 week of 2026