We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
Key Responsibilities:
* Responsible to provide detailed information to new clients, assist throughout the cooperation, create a loyal partnership.
* Efficiently handle customer inquiries, process and update orders, ensuring accuracy and promptness.
* Collaborate with the sales team to manage quotations and support our customers, external sales teams, and upper management.
* Coordinate shipments with our logistics team, ensuring timely delivery.
* Support the finance team in resolving payment disputes and manage contracts and agreements.
* Provide first-level technical support and review customer drawings, contributing to customer satisfaction.
* Monitor and maintain service quality to meet company standards.
* Constantly seek and implement improvements in daily processes while maintaining strong, enduring client relationships.
Education & Experience:
* 3-5 years of experience in an industrial customer service or customer support is a must.
* Highly motivated and capable individual, thriving in a fast-paced, dynamic environment.
* Possesses exceptional communication skills and the ability to collaborate effectively within a team.
* A problem-solver with a positive influence, committed to achieving excellence.
* Proficient in using computers and MS Office applications, essential for efficient daily operations. Previous experience in Sales Force, M3 or other similar CRM/ERP systems is a plus.
* Recognizes the value of collaboration in achieving collective success.
* Passion for continuous improvement, digital innovation, with an eye on improving overall customer experience.
* English: Excellent proficiency (both spoken and written).
WE HAVE:
* A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
o nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
o Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at .
* Commitment to strengthen communities where our employees live and work
o We encourage and support the philanthropic activities of our employees worldwide
o Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
* Core values that shape our culture and drive us to deliver the best for our employees and our customers. We’re known for being:
o Innovative & adaptable
o Dedicated to absolute integrity
o Focused on the customer first
o Respectful and team oriented
o Optimistic and energizing
o Accountable for performance
* Benefits to support the lives of our employees