WHO ARE WE
Nestled in the heart of London’s prestigious Square Mile,
Pan Pacific London seamlessly blends graceful luxury, innovative wellness,
world-class dining, and exceptional service.
Featuring 194 rooms and 43 suites, including the opulent Pan
Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY,
our state-of-the-art wellbeing floor, complete with an infinity pool, advanced
gym, and indulgent spa treatments.
At Pan Pacific London, luxury meets excellence and we invite
you to be part of it.
ABOUT YOU
We’re on the looking for a passionate and guest-focused Front Desk Agent/Receptionist
to become a valued part of our outstanding team at Pan Pacific London.
You bring confidence, empathy, and professionalism to every
interaction, whether with guests or colleagues. Calm under pressure and
committed to excellence, you strive to create memorable experiences at every
opportunity.
If you take pride in your work, pay close attention to
detail, and consistently put people at the heart of everything you do, we would
be delighted to hear from you.
JOB SUMMARY
As a Receptionist, you will be responsible for creating
exceptional experiences for our guests. Your tasks as a receptionist will
include but not be limited to:
· Check in
the arriving guest and check out the departing guests according to our
standards.
· Upon check
in, register the guest and assign rooms. Accommodate any special requests
whenever possible.
· Use
suggestive selling techniques to sell rooms and promote other services within
the hotel.
YOUR BENEFITS WORKING AS A FRONT DESK AGENT/RECEPTIONIST
AT PAN PACIFIC LONDON
As a company, we take pride in our close-knit culture,
commitment to development, and focus on wellbeing. Here’s what we offer:
· Access to
Mental Health First Aiders
· An extra
day off to celebrate your birthday
· Cycle to
Work Scheme
· Employee
Referral Scheme
· Season
Ticket Loan
· Enhanced
Maternity and Paternity Policies
· Eye Care
Voucher Scheme
· Social and
Employee Wellness Activities
· Employee
Assistance Programme, including 24/7 virtual GP and financial advisors
· Two
hotel-wide social events per year, plus additional team gatherings
· Flexible
Work Policy
·
Complimentary dry cleaning for uniforms and work attire
· Reward and
Recognition Programmes including Star of the Month, Manager of the Quarter, and
Star of the Year
· Guest
Experience Programme
· 50%
Discount on Food and 25% Discounts on Beverage at Food & Beverage outlets
at Pan Pacific London
· 30%
Discount on internal spa treatments
· 30%
Discount on Food & Beverage across Pan Pacific Hotel Group properties
· Friends
& Family rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals prepared daily by our chefs
· Two fully
paid Study Days per year (in addition to annual leave)
· Two fully
paid Volunteer Days per year (in addition to annual leave)
· Career
Progression, we’re committed to coaching and supporting your internal
development within Pan Pacific Hotels Group
· Additional
perks through YuLife
· Dedicated
discounts with local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and
Resorts is a global luxury brand with nearly 30 hotels and serviced suites
across 22 cities in Asia Pacific, North America, and Europe—including seven new
openings by the end of 2025. Known for sincere and graceful service, Pan
Pacific is the trusted choice for guests seeking refined, memorable
experiences.
Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star
property, is proudly located in the vibrant heart of the City. We are honoured
to have received multiple prestigious accolades, including:
· Hotel of
the Year – Group (2023) | Catey Awards
· Hotel of
the Year – London (2022/2023) | AA Hospitality Awards
· Forbes
Five-Star Rating | 2022/2023
· Forbes
Five-Star Rating | 2023/2024
· Forbes
Five-Star Rating | 2024/2025
· Forbes
Four-Star Rating – SENSORY Wellbeing | 2023/2024
· Forbes
Four-Star Rating – SENSORY Wellbeing | 2024/2025
Please note: All applicants for the role of
Receptionist must have the legal right to live and work in the UK without
any restrictions. Proof of eligibility will be required from all candidates at
the interview stage.