Job Description
Facilities Officer (Temporary)
Location: Penge, London SE20Contract: Temporary until June 2026 (with likely extension)Hours: Monday to Friday, 9:00am – 5:00pm (office-based)Pay rate: £16.12 per hourStart: Immediate start available
A well-established housing association based in Penge, SE20 is seeking an experienced and proactive Facilities Officer to join their Property & Facilities team on a temporary basis. This is a hands-on, customer-focused role ensuring the office estate is safe, compliant, well-maintained and welcoming for colleagues, residents and visitors.
There is a strong likelihood of extension for the right candidate.
Main Purpose of the Role
To ensure the office estate is safe, secure and fully compliant with statutory obligations while providing a clean, tidy and productive workplace. The Facilities Officer will take ownership of site standards, lease obligations and service delivery, ensuring excellent customer service and cost-effective management of resources at all times.
Key Responsibilities
Facilities & Compliance
* Ensure sites are safe, secure and compliant, including:
o Weekly fire alarm and panic alarm tests
o Six-monthly evacuation drills
o Health & Safety audits
o Accident reporting and desk occupancy audits
* Maintain site logbooks, compliance trackers and shared drive documentation
* Conduct regular building checks and ensure issues are resolved satisfactorily
* Report, monitor and manage building and maintenance issues
* Manage Fire Wardens, Fire Marshals and First Aiders to ensure adequate coverage
* Understand and manage lease obligations and support rent/service charge reviews
* Respond to out-of-hours incidents as required
Contractor & Stakeholder Management
* Coordinate and supervise third-party contractors on site
* Build strong working relationships with suppliers and service partners
* Inform key stakeholders of issues affecting building or business operations
* Arrange and attend monthly site meetings, producing minutes where required
Finance & Administration
* Track budget spend for allocated sites
* Raise purchase orders, process payments and obtain authorisations
* Manage site mailbox and key building communications
Reception & Customer Service
* Act as first point of contact for customers, residents and visitors
* Ensure visitors and residents are welcomed, booked in and hosts notified
* Provide a professional, “one-stop shop” customer service experience
* Ensure reception and office areas are tidy, accurate and up to date
Office & Operational Support
* Control deliveries, incoming/outgoing post and courier bookings
* Manage staff ID passes, access control and car parking (where applicable)
* Maintain catering supplies, stationery stock, meeting rooms and kitchens
* Monitor printers/MFDs, replenish stock and log/report faults
* Check and report faults with all audio-visual equipment
Experience & Skills Required
* Strong interpersonal skills with a customer-focused approach
* Professional, credible and confident communicator
* Empathetic and culturally aware when dealing with residents and users
* Excellent IT skills (Word, Excel, PowerPoint)
* Knowledge of video conferencing and AV equipment
* Analytical, methodical and detail-focused with strong literacy and numeracy
* Previous experience in Facilities Management preferred but not essential