Customer Service Coordinator required in Chesterfield £25,000-£27,000 Full time, Permanent, working Mon-Fri, 8am-4pm Are you confident speaking with fleet managers, workshop engineers, and vehicle technicians? Do you enjoy getting stuck into the detail, working in a fast-paced, reactive environment where no two days are the same? SF Recruitment are on the lookout for a Customer Service Coordinator to join a growing business in Chesterfield. This is a hands-on, workshop-based role, perfect for someone who thrives in a mechanical environment and wants to take ownership of customer relationships from start to finish. What You'll Be Doing: - Inbound support: Answering calls and emails from garages and fleet businesses needing help with faulty vehicle parts (mostly HGVs, trucks, buses). - Diagnosing issues: You'll ask the right questions - vehicle make, reg, fault symptoms, previous repairs - and provide a ballpark repair quote or guidance. - Coordinating repairs: Book in units for testing and repair, liaise with test engineers for fault reports, and update customers on outcomes. - Outbound follow-ups: Proactively contact existing clients - Workshop handling: Receive deliveries from drivers, sign in parts, etch unit codes, and shelve them correctly - keeping the process smooth for the engineers. - Admin: Prepare invoices, send test reports, and follow up on payments to arrange dispatch. You'll Need: - Strong, confident phone manner - you're not afraid to chase info or explain technical issues once trained - Comfortable in a hands-on workshop environment - you'll be dealing with engineers, delivery drivers, oily parts, and paperwork. - Great attention to detail - keeping customer records, job progress, and part numbers clear and accurate. - Previous experience working with parts, repairs, or in a mechanical/vehicle-based environment is a huge plus. - Flexible and proactive approach - this is a reactive business and things move fast! Working Hours & Flexibility: Monday to Friday, 8:00am-4:00pm (1-hour lunch). Salary & Contract: Between £25,000-£27,000 depending on experience. Immediate start preferred, however can wait a standard 4 week notice as well Interested? If you're ready to roll up your sleeves, get stuck into customer service and operations, and thrive in a real workshop environment, we'd love to hear from you. Apply today for immediate consideration