Company descriptionJob Title: Assist Centre Customer AdvisorLocation: OldburySalary: £25,700Contract: Full time – permanentHours: 6 days on 3 days off – shifts between 7am & 9.45pm based on an average working week of 40 hoursStart date 2nd February - Interviews to take place between 5th and 16th of JanuaryWhat will I be doing?Meeting sales targets for our key, fuel, battery and vehicle inspection product offeringEngaging with Customers and building confidence to deliver outstanding customer outcomes on every callIdentifying customer needs to ensure the correct products are promoted to them whilst resolving all queriesPushing for better by using resources, tools and systems available to offer the best customer outcomeMaintaining focus and composure during peak call times, ensuring each customer receives the same exceptional level of customer serviceTaking care of a variety of customers including distressed/angry customersProvide semi-technical advice to customers using electric vehicle charging pointsWe’re looking for someone to becomeA motivator- you’ll be motivated to meet goals and remain determined to achieveA socialiser: you’ll adapt your behaviour to develop effective relationships and be energised by social interactionA self-starter: you’ll be proactive taking pride and ownership in your workA composed operator: you’ll cope well in pressurised situations, maintaining resilience whilst managing setbacks effectivelyAdditional InformationHere's what we offer youThe opportunity to join and learn within a team that’s as driven as they are supportive23 days annual leave, with the ability to buy holidayFree breakdown membership Employee discount scheme that gives you access to great discounts on healthcare, shopping, holidays and more Discounts on AA products including car and home insurance Access to employee inclusivity awareness networksDedicated Employee Assistance Programme and a 24/7 remote GP service for you and your familyWorksave pension scheme with up to 7% employer contribution Plus, so much more!The Recruitment ProcessNo CV, no problem!We believe that you can be a great fit for this job based on your behaviours and natural abilities. Once you apply, you’ll receive a series of games to help us get to know you.Your interviewIf you fit the behavioural profile to thrive within the role and environment, you will then be invited to attend a final stage interview which lasts approximately 60mins. You’ll meet with our friendly interviewers for a competency-based interview that contains a role play.OnboardingOnce we’ve made you an offer and completed your pre-employment checks, you’ll receive your contract.Training and going live on the phones!Training will be conducted by our expert Academy team, onsite for a period of up to 4 weeks until you feel confident on the phones. Full support will be provided by your Line Manager, even when you move to Hybrid working.