One of the top 5 dealers, great team, looking for a leader in Ops
OVERVIEW
Seeking a dynamic Head of Operations to lead our project management and administrative teams, ensuring seamless delivery across every stage, from pre-contract planning through to final installation. This role is crucial in supporting sales, driving process excellence, and ensuring high-quality project outcomes that are delivered on time and on budget.
Operations Leadership
* Lead and mentor the project management and admin teams
* Oversee resource planning, team development, and departmental performance
* Foster a culture of accountability, collaboration, and continuous improvement
* Ensure all projects are delivered to a high standard and within commercial targets
* Partner with the Sales team to shape operational strategy during tenders
* Join client meetings to build confidence in delivery capability and timelines
Project Oversight
* Guide project teams through post-award delivery
* Troubleshoot escalated issues and keep departments aligned
* Manage external partners, including installation teams, freight, and customs
Process & Performance
* Continuously improve operational processes and internal systems
* Monitor KPIs and report to identify efficiencies and boost performance
* Champion best practices across all operational functions
Procurement & Logistics
* Oversee procurement, supplier coordination, and delivery scheduling
* Approve customs and compliance documentation
* Manage installation and logistics budgets with sales and delivery teams
* Resolve operational disputes when needed
Cross-Functional Impact
* Collaborate across teams to resolve supplier, budget, or logistics challenges
* Contribute operational insight to wider business planning and leadership meetings
Requirements
What We’re Looking For:
* Proven experience leading operations in a fast-paced, project-based environment
* Strong commercial acumen with a focus on delivery margin and cost control
* Confident communicator and team leader with hands-on problem-solving skills
* Comfortable working cross-functionally and client-facing when needed
* A natural organiser with a continuous improvement mindset
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