Holiday and Owner Administrative Advisor
Newmans Holiday Homes – Brean
With over 30 years' experience in the leisure industry, Newmans Holiday Homes welcome thousands of holidaymakers each year through the subletting of privately owned holiday caravans and lodges across the South West.
We are a well-established, family-run business with high standards, a strong owner community and a professional office environment. We are seeking a confident and motivated individual who enjoys working with people, values variety in their role and brings a positive, professional approach to the team.
This position combines holiday sales, owner relations, customer service and office administration within a dynamic and fast-paced setting.
What You Will Be Doing
No two days are identical. Your responsibilities will include:
* Converting holiday enquiries into confirmed bookings
* Welcoming guests and owners into the office and managing face-to-face enquiries
* Handling queries and resolving issues calmly and professionally
* Supporting new owners through the onboarding process
* Discussing rental income potential and performance confidently
* Providing ongoing support and service to existing owners
* Processing bookings, payments and invoices accurately
* Assisting with the organisation and attendance of Owner Events
* Supporting general office operations within a busy team
You will be a key representative of the company, ensuring both guests and owners receive a consistently high standard of service.
We Are Looking For Someone Who
* Is confident, professional and approachable
* Manages challenges and queries in a calm and solutions-focused manner
* Enjoys working both face-to-face and over the phone
* Is customer-focused and comfortable working towards targets
* Is organised and proactive
* Is confident discussing financial figures and performance
* Has strong administrative and IT skills
* Demonstrates a professional and courteous telephone manner
* Previous experience within the Tourism & Leisure industry is desirable
The Details
* Based in Brean, Somerset
* 5-day working week (Monday to Saturday)
* Closed Sundays, plus one weekday off
* 9:00am – 6:00pm
* Full-time, permanent position
* Salary: £26,437 per annum
* In-person role
Why Join Us
* Established family-run business with over 30 years' experience
* Professional and supportive working environment
* Opportunity to be involved in owner engagement and events
* Varied role with scope for development
* Opportunity to grow within the company
Job Type: Full-time
Pay: £26,437.00 per year
Licence/Certification:
* Driving Licence and own vehicle (required)
Work Location: In person