Talent Management Specialist Location: Luton We are looking for a Talent Management Specialist to join our team. In this role, you will ensure an excellent experience for our contingent workforce, including providing wellbeing support. You will act as the primary point of contact for all contingent worker queries, delivering timely and effective responses while working closely with colleagues and external partners. Key Responsibilities: CLR Activities: Manage onsite and offsite helpdesk for candidate enquiries, log and triage queries, and ensure timely resolution. Act as the escalation point and provide regular updates on query progress. Support Activities: Oversee the candidate journey through onboarding and offboarding, assist with administrative tasks, and support candidate care initiatives. KPI Management: Drive improvements in candidate and hiring manager satisfaction, respond to queries within agreed KPIs, and produce monthly and quarterly reports for the customer hub. Skills Required: Ability to convey information effectively and professionally. Build and maintain strong, positive working relationships. Work effectively with colleagues and stakeholders to achieve shared goals. Take ownership of issues and deliver practical solutions. Manage tasks and projects methodically to meet deadlines. Provide a high standard of service to internal and external stakeholders. Maintain focus and performance under pressure. Please Note: Security Clearance will be required for this role and will be discussed during the application process. What Can We Offer You? A competitive salary package. 25 days annual leave plus public holidays, and your birthday off. Company pension. Blended working. An environment where your learning and development is supported through a range of various learning tools and courses. Impellam is a connected group providing global workforce and specialist recruitment solutions. Our 2000 people and market leading brands work across a broad spectrum of industries and job categories throughout North America, the UK and Europe and Asia Pacific. At Impellam we believe in the power of work. Through the power of work, we build better businesses and help people lead more fulfilling lives.