Belmont Recruitment are currently looking for a Service Charge Analyst to join Southern Housing on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities * Accurately calculate, construct and issue all estimated and actualised service charges, ensuring full compliance with legal requirements, contracts, policies and procedures. * Manage complex service charge cases, providing an expert, customer-focused service to residents and stakeholders. * Resolve complex customer queries, working with internal teams to address complaints, disputes and cases of dissatisfaction. * Support the development, implementation and embedding of new systems and processes that drive service charge transformation. * Work proactively with service charge managers to support the integration of two legacy systems and legacy stock, helping to establish consistent, standardised practices. * Review and maintain operational procedures to ensure full recovery of service chargeable expenditure. * Build and maintain strong business partnering relationships with budget holders and service managers to support accurate cost allocation and effective service charge setting. Requirements: * Previous experience of handling service charges * Home ownership understanding * Ability to reconcile accounts Please apply with an up to date CV ASAP if this role would be of interest to you