Complementary Therapist – Role Overview
Deliver luxury complementary therapies tailored to individual guest needs within a spa environment. Ensure a relaxing and rejuvenating experience while supporting the overall cleanliness, professionalism, and revenue goals of the spa.
Key Responsibilities
* Provide high-standard complementary therapies, such as massage, reflexology and holistic facials to spa guests.
* Adapt treatments to client needs and contraindications.
* Identify customer needs and offer tailored solutions to enhance their experience.
* Upsell treatments, spa experiences, and retail products to maximize revenue.
* Build professional relationships with guests and members, fostering trust and loyalty.
* Maintain cleanliness and presentation of treatment rooms and spa areas.
* Ensure client confidentiality and respectful conduct at all times.
* Report maintenance issues and guest feedback to the Spa Manager or supervisor.
* Assist with stock takes of professional and retail products.
* Follow opening and closing procedures for treatment areas, including daily room checks.
* Manage time effectively to complete all assigned tasks.
* Attend meetings and contribute to team development and engagement initiatives.
* Comply with health and safety, fire safety, and other relevant legislation and resort policies.
* Participate in audits, health and safety committees, and support sustainability efforts.
* Assist with fire/crisis team duties and ensure effective shift handovers.
* Complete training modules and follow departmental SOPs.
* Perform any other duties as assigned to support spa operations.
Who We Are Looking For
* People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
* People who are naturally friendly – who genuinely care about our guests and the service they receive.
* People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
* People who show the same level of care for their team as our guests – it’s about supporting our colleagues to be the best they can be and to do the best job they can.
* People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.
What’s in It For You?
At Cameron House we can offer fully funded, work‑based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.
Benefits
* Free meals when on duty, in our team cafes
* Pension scheme
* Refer-a-friend scheme
* Birthday lunches and long service awards involving recognition with high street shopping vouchers and overnight stays
* Enhanced holidays, rising with long service
* Free Leisure Club Membership, with friends and family discounts
* Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
* On-site discounts on Cameron House and Cameron Lodges accommodation, food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities and retail products
* Supplier and local business discounts
* Free parking
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