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Head of Human Resources | EVP HR | Global Strategic Business Partner | Diversity, Equity, Inclusion & Belonging | Change and Cultural Transformation…
The Administrative Manager plays a central leadership role in overseeing the daily administrative operations of a dynamic human services organization. Reporting to the Director of Administrative Support and supporting the President & CEO, this position supervises a team of three administrative professionals, ensures seamless office operations, manages high-level projects, and serves as a key liaison to the Board of Directors. This role also oversees event logistics, project workflows, and safety coordination—including acting as Fire Warden for the Brockton office.
Key Responsibilities
Executive & Board Support
Provide comprehensive administrative support to the President & CEO, including managing a complex calendar, email inbox, and communications.
Serve as liaison to the Board of Directors: schedule meetings, prepare and distribute agendas and minutes, maintain bylaws, policies, and onboarding documents.
Ensure timely and accurate submission of state and federal filings and official correspondences.
• Supervise and coach a team of three administrative professionals, fostering high performance, accountability, and continuous growth.
Provide regular performance feedback, identify development needs, and ensure appropriate workload distribution.
Coordinate administrative coverage across departments and maintain scheduling for front desk coverage.
Project Management
Lead cross-functional administrative projects from planning through execution, ensuring milestones, resources, and follow-ups are well-managed.
Conduct high-level research and data analysis to support decision-making and strategy; contribute to reports and executive presentations.
Track and communicate the progress of key projects, action items, and organizational initiatives across departments.
Event Planning & Logistics
Coordinate logistics for organizational events, board and committee meetings, trainings, and special gatherings.
Manage event communications, tech setup, materials preparation, catering, and onsite support to ensure a seamless experience for participants.
Administrative Operations
Oversee administrative support services for executive and senior leadership, ensuring consistent service delivery and responsiveness.
Manage the administrative helpdesk ticketing system to ensure requests are addressed promptly and thoroughly.
Support process improvements in administrative operations, identifying ways to streamline workflows and enhance service delivery.
Office Safety & Facilities Coordination
Serve as the designated Fire Warden for the Brockton office, ensuring compliance with all safety protocols and coordinating emergency procedures.
Monitor physical office safety needs, respond to minor facility concerns, and escalate issues as needed.
Collaborate with Facilities and HR to uphold safety standards, manage drills, and promote a secure working environment.
Qualifications
Minimum 5 years of experience supporting C-level executives, with 2+ years in a supervisory or team leadership capacity.
Prior experience in a human services or nonprofit environment strongly preferred.
Leadership & People Management: Proven ability to supervise, coach, and motivate staff; sets clear expectations and fosters a collaborative team culture.
Project & Time Management: Skilled in organizing complex tasks and projects across multiple departments and stakeholders.
Event Logistics: Capable of planning and executing in-person meetings and events with attention to detail and strong follow-through.
Communication: Excellent written and verbal communication skills with the ability to engage professionally at all levels of the organization.
Technical Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and virtual meeting tools (Teams, Zoom).
Adaptability & Initiative: Comfortable navigating change, prioritizing under pressure, and stepping up proactively to solve problems.
Discretion & Confidentiality: Maintains the highest level of integrity in handling sensitive information.
As part of BAMSIs core administration, the Administrative Manager plays a key role in ensuring smooth internal operations and reinforcing a culture of excellence and care. The position is based full-time at the Brockton headquarters and serves as a visible, trusted resource across departments.
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Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management and Information Technology
* Industries
Individual and Family Services
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