Harris Hill are delighted to be working with a fantastic charity to recruit for The Individual Giving & Supporter Care Assistant role in order to play a key part in ensuring supporters receive excellent service while helping to process and manage donations accurately. This is a varied role combining direct communication with donors, finance support and database management.
Key responsibilities:
* Process donations received via post, telephone, online platforms, and standing orders, liaising with the Finance team where needed
* Manage daily income processing, ensuring all donations are correctly recorded or forwarded
* Oversee Gift Aid processing, including checking, scanning, and secure storage
* Respond to supporter enquiries via phone, email, and post in a professional and timely manner
* Maintain and update donor records, including changes to personal details and communication preferences
* Manage filing systems and maintain accurate records of correspondence
* Record Legacy and In Memoriam income and maintain related communications
* Support fundraising campaigns by assisting with data checks, proofing materials, and coordinating with external partners
About you:
* Experience working in an office or administrative environment
* Strong IT skills, including Microsoft Word, Excel, Outlook, and PowerPoint
* Excellent written and verbal communication skills with a confident telephone manner
* High attention to detail and ability to work accurately under pressure
* Strong organisational and time management skills, with the ability to manage multiple tasks
* Experience using databases or similar systems
* Professional, discreet, and able to handle sensitive information with tact
* A collaborative and positive approach, with a willingness to support team objectives
Salary & Benefits
* Salary: £32,929
* Contract type: Permanent, full-time
* Location: London, hybrid working, 2 days in the office
* Deadline: Monday 11th May at 8am
* Interview: Monday 18th May
Benefits include
* 30 days’ holiday, plus bank holidays.
* Employer Pension Scheme, with matched employer contributions up to 8%. (after 3 months)
* Flexible and hybrid working (minimum two days per week in the office).
Recruitment process: Cv and Supporting Statement to Dagmara.depaula@harrishill.co.uk
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.