Christmas Customer Assistant - Warehouse Operative (West Park, Darlington)
Join our team at M&S as a Customer Assistant in Operations, where you’ll help keep our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.
Work pattern
Thursday: 08:00 - 16:00
Saturday: 10:00 - 18:00
Note Due to operational requirements, all successful candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.
Purpose
To deliver a great shopping experience for our customers by putting customers before tasks and championing our products. You will be the voice of our customers helping us to continually improve.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and tidy, ensuring shelves are stocked
* Monitor and deliver on daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs and deliver remarkable service
* Build expert product knowledge to sell and recommend products and services
* Receive training to use digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High level of customer service
* Attention to detail and commitment to excellent work
* Open to feedback and able to act on it
* Accountability for planning and managing own workload
* Strong communication skills
* Adaptable to changing situations
* Ability to build positive relationships and be a good listener
* Good level of digital capability
Everyone’s Welcome
Marks & Spencer is committed to inclusion, diversity and equal opportunities. We offer flexible working where possible and will make reasonable adjustments to the recruitment process upon request.
#Christmas
Seniority level
Entry level
Employment type
Part-time
Job function
Other
Industries
Retail
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