Summary We are seeking a motivated and well-organised Admin Apprentice to join our retrofit team. This is an exciting opportunity to gain hands-on experience in a sector focused on improving energy efficiency in homes. The successful candidate plays a key role in the day-to-day operations of the team, ensuring smooth and excellent service delivery. Wage £14,526.20 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday - Thursday, 9.00am until 5.00pm. Friday, 9.00am until 4.00pm. 37 hours a week Start date Monday 7 July 2025 Duration 1 year 6 months Positions available 2 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Key Responsibilities 1. First Point of Contact & General Enquiries Handle incoming communications (email/phone), responding to or redirecting queries as appropriate. Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently. Support the Retrofit Coordinator (RC) and Retrofit Assessor (RA) by flagging important tasks or deadlines. 2. Workflow & Job Administration Ensure jobs progress efficiently through the workflow using our internal IT platforms (e.g. CoreLogic, ECOSurv). Diary management for the RC and associated partners (e.g. Anglian Contracts), including scheduling assessments and meetings. Perform an initial check on submitted documentation to ensure completeness. Request missing documentation or information from installers and assessors as needed. Upload, manage, and organise project files and documents on shared platforms like Dropbox. Create and manage manual document templates (e.g. CoreLogic Ventilation Strategy). Complete manual job lodgements on TrustMark where necessary. Maintain accurate records and logs of job progression and communication. 3. Installer & Platform Support Support new installers with onboarding and platform access/setup (e.g. CoreLogic / ECOSurv), with guidance from the RC. Help troubleshoot basic issues and escalate queries when appropriate. Maintain up-to-date installer records and contact lists. 4. General Office Administration Support the Office Manager with ad-hoc administrative duties. Assist in compiling and distributing internal reports, including the weekly Friday Report. Contribute to internal process improvement by identifying areas for streamlining admin tasks. Always maintain confidentiality and data protection standards. Where you'll work ONE TRINITY GREEN ELDON STREET SOUTH SHIELDS NE33 1SA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. College or training organisation TYNE COAST COLLEGE Your training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Your training plan You will be supported you over an 18 month period (plus a 3 month added for the EPA), to achieve a Business Administration Level 3 (Advanced). Apprenticeship programmes are delivered through a mixture of face-to-face and virtual methods by our fully qualified and industry experienced apprentice training team. More training information Using their expert knowledge gained from time spent in the industry, we have tailored our programmes to use the most up-to-date tools and technologies, so that the skills we create can be used directly in the workplace. As one of our learners, youll benefit from coaching, help and guidance from our dedicated team whose job it is to ensure your success. Successful completion of this apprenticeship gives you an accredited Business Administration Level 3 Apprenticeship qualification Business Administration Level 3 Requirements Essential qualifications GCSE in: English (grade grade 4 or above) Maths (grade grade 4 or above) Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Team working Initiative Non judgemental Patience About this company Classic Plumbing and heating are local specialists – serving the north east in Raising the Standards in Domestic Retrofit,With many years’ of experience working within Domestic Retrofit, installing all fabric measures, gas boiler installation and solar PV, We continuously work towards enhancing best practices, ensuring compliance with the latest regulations, and promoting excellence in every aspect of Domestic Retrofit. Delivering High-Quality Retrofit Solutions – By combining in-depth knowledge with hands-on experience, we provide assessments and coordination that lead to safer, more efficient, and cost-effective retrofits. Ensuring Compliance & Sustainability – As specialists in PAS 2035 and Retrofit Coordination, we help clients meet and exceed industry requirements while reducing carbon footprints and improving energy efficiency. Empowering Clients & Professionals – Through education, collaboration, and expert guidance, we aim to equip homeowners, landlords, and industry professionals with the knowledge and tools they need to make informed retrofit decisions to deliver the most effective and sustainable retrofit solutions. After this apprenticeship This is a permanent role offer for the right apprentice, on completion of qualification and satifactory reviews throughout the programme, also as a platform to progress onto a higher qualification that aligns with the business requirements. Ask a question The contact for this apprenticeship is: TYNE COAST COLLEGE Anthony Kelly akelly@tynecoast.ac.uk 07747461209 The reference code for this apprenticeship is VAC1000325037.