Proud to serve. Proud to keep justice going.
Our Legal Officers play a critical role in helping deliver justice. If you’re committed to serving the public by providing excellent service and are enthusiastic about working with the judiciary, this role offers a pivotal opportunity within HM Courts & Tribunals Service (HMCTS).
About us
As part of His Majesty’s Courts and Tribunals Service (HMCTS), the Tribunals directorate is responsible for the effective administration of Tribunals in England and Wales, as well as non-devolved Tribunals in Scotland and Northern Ireland. We collaborate with an independent judiciary across various jurisdictions to ensure a fair, efficient, and effective justice system.
HMCTS is undertaking an ambitious reform programme aimed at enhancing the provision of a world-class justice system. This includes modernising court facilities, updating technology, streamlining practices, and refurbishing buildings to reduce costs and improve services, particularly for vulnerable witnesses and victims.
This is an office-based position, and the successful candidate will be required to attend the following office in person:
Hatton Cross Immigration and Asylum Tribunal Hearing Centre, 2-3 Dukes Green Ave, Feltham TW14 0LR
Your role
Working within a Courts & Tribunals Service Centre (CTSC) or Regional Hearing Centre (RHC), you will support tribunal administration by undertaking complex case work and assessments to facilitate case progression and remove barriers to timely justice.
As part of a team and under supervision, the Legal Officer will make case management decisions within delegated judicial powers, liaising with stakeholders and HMCTS colleagues to ensure effective justice administration.
The key purpose of the role
Job Description
You will work closely with judiciary, legal professionals, and tribunal teams to assess incoming tribunal cases, including files, applications, and correspondence. Your role involves determining the appropriate authority and route for case progression, managing caseloads proactively, and resolving barriers or risks by developing interventions and liaising with stakeholders.
The Legal Officer should have a strong understanding of tribunal functions and may provide cross-jurisdictional expertise.
Development
HMCTS values learning and development, offering opportunities such as the HMCTS legal apprenticeship scheme, which supports staff in becoming fully qualified solicitors and progressing into senior legal roles. The apprenticeship lasts 3–6 years depending on previous qualifications.
Customer Service and Standards
* Promotes user-focused activity and standards, with strong written and interpersonal skills.
* Contributes to SOC (Standard Operating Controls) and SAF (Service Assurance Framework).
* Maintains service standards and identifies improvement areas.
* Implements continuous improvement techniques.
* Manages complaints and service failures.
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