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Technical Escalation and Operations Coordinator, New Milton
Client:
Location: New Milton, United Kingdom
Job Category: Other
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EU work permit required: Yes
Job Views: 1
Posted: 23.05.2025
Expiry Date: 07.07.2025
Job Description:
Technical Escalation and Operations Coordinator - 3 months FTC
Submit your CV and any additional required information after reading this description by clicking on the application button.
Hours: 35 hours per week
Shift pattern: Monday - Friday 09:00-17:00
Salary: Up to £30,000 per annum, dependent on experience
Location: Hybrid - New Milton (UK based role; remote/hybrid work within the UK)
Start Date: ASAP
Internet Speed Requirement: 5 Mbps upload, 15 Mbps download
Appello Perks
* 161 hours holiday per annum
* Discounts on groceries, shopping, holidays, insurance, days out, restaurants, and more
* 24/7 employee assistance programme via app
* Family and friends’ discounts on services & products
* Pension Scheme, up to 4% company matched
* Free on-site parking
About You
* Experience: 2-3 years in project coordination or operations management
* Technical Knowledge: Basic technical understanding preferred for effective communication
* Project Management: Experience advantageous but not essential
* Excel/Reporting: Familiarity with spreadsheets and reporting beneficial
The Role
Maintain effective scheduling of technical team projects, provide performance reports, and support continuous improvement.
Main Responsibilities and Activities
* Manage team workload and assign tasks
* Oversee escalation management and ensure prompt resolution
* Ensure SLA adherence by tracking response times
* Coordinate technical projects with team members
* Report on team performance and identify improvement areas
* Identify and implement process improvements
* Communicate effectively with stakeholders regarding escalations
Ready to Apply
If interested, upload your CV and answer a few questions about yourself.
Other Information
This is an exciting time at the Appello group. We offer career opportunities and are committed to equal opportunities. For assistance during recruitment, contact the careers team at 01425 626337.
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