TITLE OF POST: Individual Giving & Supporter Experience Officer
SALARY: £28,500 to £31,000 (dependent on experience)
CONTRACT: Permanent
LOCATION: Hatfield / Hybrid
Click here to apply: https://www.hyh.org.uk/individual-giving-supporter-experience-officer
About us
Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.
We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures.
About the Role
We’re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income.
This is a brilliant opportunity to shape how we connect with supporters—building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire.
The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working.
The Difference You’ll Make
In this role, you’ll help transform compassion into action—developing engaging ways for people to support our work and feel connected to the difference they make.
You’ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired.
Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life‑changing support to young people facing homelessness.
What You’ll Be Doing
* Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship
* Building and managing strong relationships with supporters, ensuring excellent and personalized supporter care
* Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels
* Creating and improving supporter journeys to enhance engagement and long‑term support
* Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity
* Monitoring performance, reporting on income and identifying opportunities for growth
* Supporting the delivery of seasonal campaigns and fundraising appeals
* Collaborating with colleagues to ensure consistent messaging and impactful storytelling
* Working with digital colleagues to maximise online engagement
* Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid)
* Supporting wider fundraising activity and contributing ideas for continuous improvement
What We’re Looking For
We’re keen to hear from people who are:
* Passionate about making a difference and motivated to support a meaningful cause
* Skilled at building relationships and engaging people from diverse backgrounds
* Creative and confident communicators, both written and verbal
* Comfortable using data and insight to inform decisions and improve outcomes
* Organised and able to manage multiple priorities and deadlines
* Positive, proactive and solutions‑focused, with a “can do” attitude
* Committed to inclusive, respectful and ethical practice
You’ll also bring:
* Experience or understanding of fundraising, supporter engagement or communications
* Experience using a CRM system and digital tools (e.g. Mailchimp)
* Strong IT skills (Word, Excel, Outlook and reporting tools)
Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential—we welcome transferable skills and a willingness to learn.
What We Offer
We value our people and want you to feel supported and appreciated. We offer:
* A collaborative, knowledgeable and supportive team environment
* 25 days annual leave plus bank holidays (rising to 28 with service)
* An extra day off to celebrate your birthday
* Holiday purchase scheme and hybrid working opportunities
* Mileage reimbursement for work-related travel
* Pension scheme and Group Life Insurance
* BHSF Health Cash Plan and Employee Assistance Programme
* Blue Light Card discounts
* Company sick pay (subject to eligibility)
* Ongoing training and development, including secondments
* Long service awards, refer-a-friend scheme and monthly staff rewards
Our Commitment to Inclusion
We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms.
Our Promise to You
We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.
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