Summary We are seeking an office administrator to join our team at Lemon Fencing. This position offers the opportunity to work in an environment where your organizational skills will be valued. The successful candidate will be required to assist our sales manager in day to day running of the business. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Business administrator (level 3) Hours Monday to Friday, 07.45 to 16.45. 40 hours a week Start date Monday 4 August 2025 Duration 1 year 9 months Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work Managing incoming phone calls and emails professionally demonstrating excellent phone etiquette Serving customers in store with a friendly and polite manor Must be computer literate Contacting clients to book in deliveries/ collections or works Troubleshooting issues that may arise Preparing paperwork for our yard operatives to load customers in store and any orders that may need to be prepared prior to the jobs going out Entering data onto company system Collating information for customer quotations Assist in the organisation of office operations Accurately describe product features and benefits (training to be given) Where you'll work 1 Southend Road Rochford SS4 1HA Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION Training course Business administrator (level 3) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required. Training schedule Full Business Administraton Level 3 No attendance at college as all work will be assessed in the work place Requirements Essential qualifications GCSE in: Maths and English (grade 4) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills Attention to detail Customer care skills Administrative skills Team working Non judgemental Other requirements Please ensure you have checked the travel and can do this on a daily basis, should you be successful. About this employer At Lemon Fencing we have over 30 years experience in the fencing industry. We are suppliers/manufacturers and contractors of high quality fencing products and services in Essex. We are based in Hockley (head office) and Rochford (retail outlet) Essex, but our contracting and delivery services cover the Essex area and further afield. Lemon Fencing offers a wide range of installation services. All installers are experienced professionals who are selected carefully to comply with our expectations and commitment to quality. After this apprenticeship Possible full-time employment on successful completion of the apprenticeship. Ask a question The contact for this apprenticeship is: SOUTH ESSEX COLLEGE OF FURTHER AND HIGHER EDUCATION Diane Ridgley diane.ridgley@southessex.ac.uk 07855701273 The reference code for this apprenticeship is VAC1000330652.