Job Mission
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers. As Training Champion, you will support the development and growth of store teams by driving training initiatives and fostering a culture of learning.
Major Accountabilities
* To achieve personal KPIs and contribute to overall store performance
* Deliver total customer satisfaction to every customer, following the end‑to‑end customer journey – from entering the store to leaving the store
* Help to ensure the store remains as commercial as possible following company guidelines
* Adhere to company’s policies and procedures
* Responsible for maintaining health, safety, and environmental standards in store
* Perform other duties that are required from the management team
Key Responsibilities as Training Champion
* Coach peers through 1:1 sessions and small group training
* Inspire and motivate the team to engage in continuous learning
* Validate learning through quizzes and knowledge checks
* Ensure colleagues complete all required courses
* Take approved time off the floor for training purposes
* Identify store training needs and share insights with the Regional Trainer
* Introduce new ideas and feedback to improve training programs
* Utilize all approved training resources (Workday Learning, Retail Content Training Library, NB Link, Website, Running Blog, Regional Trainer)
Requirements for Success
* Team Player
* Demonstrate customer service skills
* A passion for retail and sales
* Desire to learn
* Ability to perform basic maths and general retail operational processes
* Effective communication skills
* Flexible work schedule including weekends and holidays
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