Operations and Guest Experience Director
Newbury Racecourse is an award-winning sporting venue with a multi-functional site playing host to more than 30 racedays a year plus a wide range of other events including concerts, conferences and exhibitions. We are also home to a 36-bedroom hotel, The Lodge and a leading children’s nursery, Rocking Horse Nursery. We have an exciting new opportunity for an experienced individual to take up the role of Operations and Guest Experience Director.
This is a pivotal appointment for a qualified and talented professional to join our leadership team and play a key role in the success of the racecourse, taking responsibility for all raceday and non-raceday operations along with commercial development of our on-site hotel. Reporting into the Chief Executive, the successful candidate will ensure delivery of a first-class venue and customer experience, whilst ensuring excellent and consistent health and safety standards.
The role will encompass full control of:
• Event and raceday operations - strategic event coordination to ensure the delivery of a safe, first
class event
• Line management of the Operations Manager, Hotel Manager and QSHE Coordinator
• Leading on our customer experience strategy
• Health and Safety, ensuring the business remains best in class and fully compliant with all
regulations and legislation
• Budget management and reporting
• Management of the following areas: Cleaning, Traffic, Stewarding and Security
• Overseeing the management and commercial development of the on-site hotel
You will need:
• Significant depth of experience and demonstrable success in operational planning
• A successful track record of events delivery within a comparable venue, with detailed knowledge
of crowd dynamics
• Detailed understanding of Health and Safety management supported by appropriate
qualifications
• Outstanding communications skills, natural ability to engage with and manage senior
stakeholders (both internal and external)
• Dynamism and presence, ability to act as an ambassador for the racecourse
In return we offer a competitive salary and attractive benefits scheme including;
• 25 days holiday per year + Bank Holidays + days in lieu for weekend racedays worked
• Free annual membership to the Racecourse
• Reduced rate childcare at the Rocking Horse Nursery on-site
• Contributory pension scheme matched up to 5%
• Private healthcare scheme
• Life assurance scheme
• Discounted Health Club membership
• Opportunities for training and career growth
Application:
To apply please email your CV and covering letter including current remuneration details to Hugh
Nickerson at Conundrum search@conundrum.co.uk
All direct and third party responses will be forwarded to Conundrum.
Closing date: 12 June 2025
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