CUSTOMER SERVICE
SPECIALIST OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre
employer who works alongside a number of house-hold known clients
to deliver world class customer
service. We have a fantastic opportunity
for inbound customer service specialist for our
Personal Banking line of business
Lloyds Banking Division campaign. Here is all you need to
know Start Date: Various
2026 Salary:
£26436.80 Job Type: Full Time Permanent
Working Hours: 40 hours per
week (including training)
Operational hours after
training - We require full flexibility between 08.00 - 22.00
Monday -
Sunday Training: 2 weeks based in Glasgow,
City
Park. Training hours 09:00am
18:00pm Monday
Friday Joining the team: First 3-months
working on-site in Glasgow then opportunity to
choose on-site or at-home working whichever suits you best
dependent on performance. Who we are looking for
A professional, polite and courteous telephone
manner Ability to
deliver excellent service with outgoing nature
Excellent verbal
communication skills, with fluency in English
essential A good listener who can convey empathy, patience
and understanding Confident and proactive to deal with difficult
situations and conversations
Confident in
having customer conversations
High levels of
accuracy and attention to
detail Confident in
working independently Confident in making complex
decisions Self-motivated and able to affectively problem
solve Interpersonal
skills Be driven to work
towards achievable
targets Excellent
numeracy skills Previous banking/ financial experience is highly
desired but not essential
Previous call
centre/ customer service experience is
essential Values we look for
you to
have... Process
Excellence- Doing things well means
something to you and you will always strive to improve on your
work. Collaboration -
You enjoy working with others and you like working
as a team player. Communication-
You can speak and write clearly and in a
confident manner. Emotional
Intelligence - You
possess the ability to be emotionally intelligent meaning you are
able to empathise, be kind and be good with
others. Open-Mindedness-
You are able to be open to different ways of thinking and new
ideas. Critical Thinking-
You are able to think logically when
making decisions. Solution Orientation-
Having a forward thinking mindset focused
on resolving challenges. Entrepreneurship-
Taking ownership, not being afraid to take
on new tasks, develop and have a self-driven
mindset. What will my role involve ?
Answer inbound calls with enthusiasm and a desire
to help out customers at the first point of
contact Supporting and
providing a positive experience for all our customers by helping
them with all aspects of their personal banking, for example: bank
transfers, direct debits, and digital banking
support Helping customers
that may be going through financial difficulty and debit card
support Promoting
channels such as Internet Banking and ensuring that all customers
are aware and have access to the Bank s complete range of
services Problem solving - taking ownership of each and
every query and ensuring these are resolved, making a real positive
difference for our
customers Ensure that all customers are supported in
accordance with all regulatory requirements which aim to protect
our customers Ensure all customer complaints are recorded in
line with policy and where possible resolved at first touch,
delivering an efficient outcome for the
customer Ability to react fast when the day gets busy and
handle a wide variety of different customers excellent time
management Confident in following banking processes and
explaining this to customer Here are our key
benefits Perks at Work Savings Discounts / Free Online
Classes Help@Hand -
Savings Discounts / Podcast / Wellbeing Recourses / Webinars /
Access to; GP s, Mental Health Support, Financial Advice, Legal
Advice Critical Illness
up to £10,000 Cycle to Work
Scheme Eyecare support
voucher Holiday Purchase
Scheme Length of Service
Awards Workplace
Pension Monthly Inspire
Awards For the best of the
best Refer-A-Friend
earns up to £1,200 for
you Monthly Wellbeing
Webinars Dedicated Employee Experience Progress Here to
support TP journey 28 day annual leave (inclusive of bank holidays),
increasing with length of
service Discounted Bus
Travel in Glasgow (First
Bus) No peak rail
fares - travel is more afforable, at all
times Disclaimer Please
be vigilant against job scams. Teleperformance
will never contact
you about anything other than your application through our official
channels - UK phone number, text or Teleperformance or talent.icims
email address.. If you receive any suspicious communications
claiming to be from Teleperformance, please disregard them and
report the incident to our team. Your security is our
priority. Disclaimer Please
note, only candidates who meet specific language proficiency scores
will be able to proceed on this campaign, this supersedes any other
pass mark you may receive. Where you pass the assessment but not
the above requirements we will endeavour to find other suitable
roles for you however this may not be possible, in this instance we
reserve the right to reject your
application. If you re interested in joining us, APPLY TODAY
to create your application and our recruitment team will be in
touch with you within 48 hours, but please feel free to get in
touch if you want to chat with our team
sooner. #priority