Job overview
An opportunity has arisen within the Children’s Integrated Therapy Service for an experienced Team Administrator to join our friendly team. You will provide support to the Children's HEF Dietetics, Physiotherapy, Occupational Therapy and Speech and Language Therapy teams.
The role is full time and will be based at Abingdon Hospital, Abingdon, although there may be some opportunities for home working. Hours are Monday to Friday, 9.00 am to 5.00 pm.
This is a busy department and the role will involve a variety of tasks including supporting the Dietitians with ordering supplies and processing GP prescriptions. You will also be adding referrals using the electronic patient record, dealing with telephone and email enquiries and booking appointments. You should therefore have good written and verbal communication skills and accurate keyboard skills. You should have good IT skills and be confident using Microsoft Office packages. You should have excellent organisational skills and be able to prioritise your workload. In addition, the ability to work with limited supervision will be necessary.
You will be working with other members of the Children’s Therapy Admin team, clinical staff and parents and families, responding to any enquiries in a professional manner and always providing an excellent level of customer service.
We can offer training to help you develop further and excellent supervision and support.
Main duties of the job
* Provide high-quality administrative and secretarial support to the team, including managing emails, records, and office systems.
* Process GP prescriptions, referrals, and appointment bookings for the Dietitians.
* Maintain accurate data, carry out quality checks, and update online systems.
* Order and monitor supplies, ensuring resources are available when needed.
* Liaise with colleagues and external professionals, and travel to local sites as required
Working for our organisation
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the “candidate guide to making an application” which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”
Our values are:“Caring, safe and excellent”
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
* Excellent opportunities for career progression
* Individual and Trust wide learning and development
* 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
* NHS Discount
* Pension scheme
* Lease car scheme
* Employee Assistance Programme
* Mental Health First Aiders
* Staff accommodation (waiting lists may apply)
* Staff networking and support groups
Detailed job description and main responsibilities
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person specification
Knowledge
Essential criteria
* Good level of education including GCSE Maths and English
* Knowledge of GDPR and data protection principles
* Knowledge of administrative procedures in a healthcare setting.
Desirable criteria
* Knowledge of NHS systems and processes
Experience
Essential criteria
* Previous experience in an administrative office role
* Experience of using NHS electronic patient record systems
Desirable criteria
* NHS experience in a similar role
* Experience of using EMIS electronic patient record system
* Experience of using Accurx
Skills
Essential criteria
* Strong organisational skills including managing diary systems and tracking information
* Excellent written and verbal communication skills which are clear and professional in all forms of communication.
* Excellent prioritisation skills
* Demonstrates a high level of accuracy and attention to detail in all aspects of work
* Able to take initiative and work independently within agreed boundaries
Personal
Essential criteria
* Ability to work in a team and to work under limited supervision
* Excellent telephone manner and professional approach
* Ability to work under pressure and manage competing demands
Qualifications
Essential criteria
* Microsoft Office skills including Outlook, Word, Excel and Teams
* Confident and efficient use of web browsers
* Excellent keyboard skills
Documents to Download
Children’s Integrated Therapies Admin B3 Job Description (PDF, 352.4KB); OH Form (PDF, 312.6KB); Guidance Notes for Candidates Applying for a job at OHFT (PDF, 424.6KB)
Recruiter Contact Details
Name: Margaret Milnes
Title: Lead Administrator
Email: margaret.milnes@oxfordhealth.nhs.uk
Telephone: 01865 904435
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