South Western Ambulance Service NHS Foundation Trust
Service Transition Analyst
Information:
This job is now closed
Job summary
The Service Transition Analyst is responsible for supporting the smooth introduction of new or changed IT services into the Trust's live environment, with a strong focus on critical 999 IT services. This involves managing structured service transition work packages that ensure services are operationally ready, robust, and aligned with organisational needs.
The post holder will:
Build and maintain strong relationships across teams, partners, and suppliers to support onboarding. Collaborate on service outcomes, readiness criteria, and Service Catalogue entries.
Work with project teams and service owners to capture and deliver service design documents, handovers, and support models.
Coordinate and validate service documentation, support materials, known errors, and FAQs.
Support and validate Service Acceptance Criteria before go-live.
Review change requests and liaise with CAB to assess, test, and approve transition-related changes.
Facilitate project-to-support team handovers and ensure operational readiness.
Evaluate third parties involved in transitions and assist in performance reviews.
Support CSIP by identifying service transition improvement opportunities.
Define/report transition metrics, risks, and improvements.
Main duties of the job
Support planning, coordination, and execution of IT service transitions, minimising disruption to live operations.
Ensure operational readiness by validating acceptance criteria, training, documentation, and support arrangements.
Collaborate with PMs, Service Owners, and Tech Teams to agree on transition plans, milestones, and risks.
Contribute to accurate Service Catalogue and CMDB records.
Coordinate the creation/approval of Service Design & Transition docs, aligned to ITIL and Trust standards.
Support CAB by analysing change impacts and dependencies; attend meetings as needed.
Facilitate handovers from projects to support teams, ensuring readiness and awareness.
Ensure all knowledge transfer and documentation is complete, accurate, and accessible.
Create tools to evaluate and support new service processes.
Monitor/report on transition performance, readiness, and outcomes.
Identify and contribute to improvements in transition processes, tools, and templates.
Ensure compliance with ITIL and internal policies.
Liaise with suppliers and third parties to ensure they meet transition requirements.
Escalate risks or delays to the IT Services Manager.
Work with senior management to implement improvements, system developments, and metrics.
About us
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Exeter, one of the most vibrant, attractive and historically interesting cities in England, with excellent transport links and a great mix of independent shops, cafes and bars.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
* A standard working week of 37.5 hours
* Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
* Pay enhancements for out of hours, shift and overtime working
* Career and salary progression
* Car leasing scheme
* Free parking across Trust sites
* Staff networks
* Wide range of discounts from various organisations across the UK
Job responsibilities
For further information about this role please see the attached job description and person specification.
Person Specification
Education and qualifications
* A Prince II Practitioner with or without a lapsed accreditation
* An ITIL v4 Foundation/ Practitioner certificate or a lapsed ITIL v3 Foundation/ Practitioner certificate or relevant experience
Previous experience (Paid/ Unpaid relevant to job)
* Relevant experience in the successful management of change with demonstrable outcomes
* Significant experience in the NHS as well as experience either in the Public and/or Private sector
* Experience in ICT Service delivery responsible for elements of life cycle management of ICT services
* Experience of Development and Implementation of ICT Service Management frameworks
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
South Western Ambulance Service NHS Foundation Trust
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