Role: Strategy Analyst
Location: Chichester (Hybrid Working)
Salary: £26,250 per annum + Excellent Benefits
Department: Operations
Reports to: Operations Manager
About the Role
We are seeking a proactive and commercially aware Strategy Analyst to join our Operations team in Chichester, with hybrid working available. This role is ideal for someone who enjoys working with data, identifying opportunities for improvement, and helping deliver outstanding customer outcomes. You will play a key part in driving efficiency, managing high-quality data, and supporting business performance.
Key Responsibilities
Analysis & Insights
* Review sector-level data to identify trends, risks, and opportunities
* Identify, track, and resolve customer savings opportunities
* Carry out full account and consumption reviews
* Manage consumption audits and present findings to customers
* Work collaboratively with analysts and wider teams
Data Management
* Maintain accurate, high-quality data across internal systems
* Ensure meter reading data meets contractual requirements
* Complete market transactions
* Support the development of dashboards and reports
Communication & Collaboration
* Work closely with Account Management and Technical teams
* Respond to customer and stakeholder queries within agreed SLAs
* Handle inbound calls and emails professionally
* Provide regular progress updates to senior stakeholders
* Participate in meetings and follow up on actions
Projects & Support
* Support operational improvement projects
* Assist with onboarding new customers
* Contribute to company competency and KPI monitoring
Systems & Tools
* Looker
* Microsoft Excel and Office 365
* CMOS, Litmos, HR Locker, Appriasd
About You
* Proactive, organised, and detail-focused
* Commercially aware and analytical
* A strong problem-solver
* Passionate about data and continuous improvement
* Confident working with colleagues and customers
* Able to manage multiple priorities effectively
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