Job description
Service Manager
Location: Wigan - MG
Salary: Up to £34,000 OTE per annum dependent upon experience
Chapelhouse is a leading motor retailing group that has been in business for 35 years, with 10 branches across the Northwest specialising in MG, Suzuki and our new brands Omoda and Jaecoo.
In previous years we have been shortlisted for 'Employer of the Year', 'Customer Care Award' and 'Dealer Group of the Year' by the Motor Trader Awards and we are now looking for an enthusiastic Technician to join our team. As a company we offer a wide range of industry-leading benefits for our dedicated staff to ensure they have a good work-life balance and are well rewarded for their hard work.
These benefits include:
1. Up to 34 days of paid leave a year
2. Time and a half overtime pay
3. Family car benefit scheme
4. Employee of the Month scheme with prizes including holidays to the Company apartment
5. Company sick pay scheme
6. Confidential Wellness Support and Medicash Benefit
7. Brand specific training
8. Manufacturing training and paid for accreditation
Job Purpose
We are seeking a results-driven Service Department Manager to oversee the efficient and profitable operation of our service department. The role involves managing resources to meet profit targets while enhancing customer satisfaction. Key responsibilities include maximizing profitability through the sale of labour, parts, and materials to both franchise and non-franchise customers, and maintaining optimal parts stock levels in line with company policy.
Responsibilities
9. Ensure the service department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
10. Ensure accurate invoicing and job costing in the service department.
11. To ensure all materials purchased are controlled and sold at a profit.
12. To improve the quality of customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship.
13. To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts. In conjunction with the achievement of labour efficiency targets, to maintain workshop productivity records and monitor the effective use of labour.
14. Establish and monitor all training requirements and costs to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel.
Requirements
Essential:
15. Technical skills, knowledge and experience of the retail motor industry.
Desirable:
16. Ability to control clerical work, administration, organisation, systems and financial matters.
17. Leadership attributes.
18. Up-to-date knowledge of vehicle legislation, consumer legislation and trade practices.
19. Technical and engineering qualifications.
20. Skills, experience and knowledge of modern business methods and financial control.
If you like the sound of working for us and think you can deliver the skills that we need, don't hesitate to apply today.
All applicants must have the Right to Work in the UK. The Company does not currently have a sponsorship licence and therefore unable to offer sponsorship.
We reserve the right to close this vacancy earlier should we find a suitable candidate.