Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for a part-time administrator on Marigold Ward within the Meadow Court Rehabilitation Unit at Goodmayes Hospital.
You will work closely with clinicians, management and outside agencies to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking in a busy environment, someone who can communicate confidently, build strong working relationships with a variety of people, and who can prioritise their workload. It is essential for the post-holder to have strong IT skills (eg. Microsoft Word/Excel/Outlook)
The post holder will be expected to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are the 3P’s:
1. we are kind
2. we are respectful
3. we work together with our communities
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the ward and ward manager to ensure the smooth running of the area.
Main duties of the job
Key Responsibilities:
·To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
·Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
·Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
·Manage and maintain an efficient administrative system on behalf of others.
·Draft general correspondence on behalf of own service.
·Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
·Work without supervision and ensure urgent situations are addressed swiftly.
·Ensure workload is managed and prioritised appropriately.
·Establish and maintain electronic and manual filing systems.
·Arrange and take minutes or notes at meetings that are intended for internal review only.
Required to meet deadlines and prioritise own workload.
c Candidate will be required to support other wards across Meadow Court and the CHC / Discharge Facilitation Team as needed.
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Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 pro rata for part time).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Detailed job description and main responsibilities
Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application.
We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage.
Person specification
DEMONSTRATION OF TRUST VALUES
Essential criteria
4. Putting people first
5. Prioritising quality
6. Being progressive, innovative, and continually improve
7. Being professional and honest
8. Promoting what is possible, opportunity and choice
QUALIFICATIONS
Essential criteria
9. NVQ Level 2 or equivalent standard of literacy and numeracy
10. NVQ Administration / Customer Service Level 3 or equivalent level of proven experience
EXPERIENCE
Essential criteria
11. Working in a busy office environment
12. Experience of storing and maintaining records
Desirable criteria
13. Experience of supervising others
14. Working in an NHS environment
KNOWLEDGE
Essential criteria
15. An awareness of NHS priorities
16. Maintaining efficient administrative systems
17. Maintaining confidentiality / data protection
18. Understanding the needs of clients and dealing tactfully and sensitively with concerns
19. Updating and maintaining database systems.
SKILLS
Essential criteria
20. Basic awareness of IT and IT skills
21. Establish and maintain good working relationships
22. Excellent interpersonal skills in a customer focussed environment
23. Team player
24. Able to use own initiative and work without supervision
25. Able to prioritise own workload
26. Willing to learn new skills
OTHER
Essential criteria
27. To be able to travel effectively throughout the Trust
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
28. A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
29. A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our effortsto support our working parents and carers. This has resulted in us being recognised as a ‘Top 10 Family Friendly Employer’ from the Working Families Charity.
30. Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
31. Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s a job share, part time hours or another flexible pattern.