Join to apply for the Customer Liaison Representative role at Mitie Cleaning & Hygiene Services
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Join to apply for the Customer Liaison Representative role at Mitie Cleaning & Hygiene Services
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Job Title:
Customer Liaison Representative (Link Facility)
Reports to:
Front of House Team Leader
Location:
BAE Systems, Warton & Samlesbury
Purpose:
This role provides high-quality service to customers by greeting, welcoming, and directing them, ensuring a welcoming and safe atmosphere. As the first point of contact, the Customer Liaison Representative also manages bookings, reviews feedback, supports supervisors, and maintains building standards.
Working Hours:
42 hours per week, Monday – Thursday 07:00 – 17:30, Friday 07:00 – 13:00. Salary: £27,594.12. Shift patterns vary based on business needs.
Key Responsibilities:
* Meet and greet customers
* Manage bookings and the kiosk system
* Assist with room/desk availability and reservations
* Respond to emails and send confirmations
* Support visitors and coordinate access
* Monitor facilities and report issues
* Support technical and security operations
* Maintain cleanliness and safety standards
* Assist with setup and troubleshooting of AV and IT equipment
* Support continuous improvement activities
Qualifications & Experience:
* Customer service experience, ideally 2+ years
* Organizational and communication skills
* Knowledge of health and safety policies
* Proficiency in Microsoft Office; familiarity with booking systems is a plus
* Ability to work independently and as part of a team
* Eligibility for SC clearance
Other Factors:
* Professional appearance and hygiene standards
* Organized, flexible, and personable
* Good verbal and written communication skills
* Willingness to undertake further training
We offer a comprehensive benefits package, including health services, financial wellbeing options, holiday flexibility, discounts, pension schemes, and career development opportunities. We are committed to inclusivity and accessibility in our recruitment process.
Since 1987, Mitie has maintained a leading position in facilities management, serving diverse clients across various sectors. Join our team and grow with us.
Additional Details:
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Facilities Services
Apply now or share your experience with others about life at Mitie. We welcome applications from all qualified candidates.
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