Customer Service/Sales Support Representative
Colchester - Office-based, full-time (37.5 hours per week)
25 days holiday plus bank holidays
Free parking available
Salary: £28,000 per annum + potential £500 yearly bonus
About the Role
We're currently recruiting for a Customer Service Representative to join a well-established, fast-paced business with over 20 years of success in its industry. This is a customer-focused and order processing role, ideal for someone who enjoys helping people and ensuring a smooth end-to-end customer experience.
Your day-to-day responsibilities will centre around handling inbound enquiries, processing orders, and supporting customers through their buying journey. There are no outbound calls, cold calling, or lead generation required-this is a fully reactive customer support role.
About You
We're looking for someone with a positive attitude, great communication skills, and at least 2 years' experience in a similar customer service or office-based support role. You'll be a team player who's confident speaking with customers over the phone and via email, always aiming to deliver a high standard of service.
You'll also be quick to learn product information and internal systems so you can handle orders accurately and resolve queries promptly.
Key Responsibilities as a Customer Service Representative:
Responding to inbound phone calls and email enquiries from customers
Processing orders efficiently with attention to detail
Providing aftersales support to ensure customer satisfaction
Delivering professional and friendly service to every customer
Resolving issues and queries in a timely and helpful manner
Preparing, issuing, and following up on customer quotations
Liaising with internal teams to ensure a smooth customer journey
Maintaining accurate customer records
What's in It for You
A stable, office-based full-time role in a supportive team
Competitive salary of £28,000 plus up to £500 annual bonus
25 days holiday plus all bank holidays
Free on-site parking
A friendly and collaborative working environment
Interested?
If you're looking for a role where customer care comes first and you enjoy working in a team environment, click apply now