Company Description
We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common‑sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.
Benefits of working at Together
* 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
* Free access to company holiday homes
* Buy & sell holidays
* Discretionary annual bonus plus an additional Shared Reward Bonus
* Matched pension contribution
* Health cash plan plus Private medical insurance
* Life assurance and Critical illness cover
* Travel season ticket loans and Ride to work scheme
* Free local gym access
* Local bar / restaurant discounts
Job Description
As an Operations Manager, you will be responsible for overseeing the operational aspects of the Corporate Lending Team, ensuring efficient and high-quality service delivery to Customers, Intermediaries and Sales Teams.
Working alongside our other Operations Manager, you will be managing small teams and be responsible for the delivery of excellent customer service, optimisation of processes, handling escalations, and ensuring the smooth execution of lending transactions. You will play a critical role in improving client satisfaction, driving operational efficiency, and ensuring compliance with internal lending standards.
As a Operations Manager, you are expected to:
* Oversee day‑to‑day operations related to corporate lending, ensuring that transactions are processed accurately and efficiently
* Serve as a key point of contact for Brokers, addressing escalated issues and ensuring prompt resolution of complex or sensitive matters
* Oversee the handling of inquiries, complaints, and service requests, ensuring they are addressed promptly and accurately
* Identify areas for improvement in operational workflows, systems, and customer service processes
* Implement best practices to streamline operations, reduce processing times, and minimise errors
* Track and report on key performance metrics related to operational activities, including workflow management, customer and client satisfaction levels, and operational efficiencies
* Act as a liaison between the operations team and senior management, providing updates on operational performance and any significant issues affecting service delivery
Qualifications
Essential
* Experience in financial services; operations management, customer service, or a related role
* Strong knowledge of commercial or corporate lending products and services, including loans and account management
* Experience in managing teams and improving operational workflows
* Strong customer service orientation with the ability to manage escalations and complex client needs
* Effective communication and interpersonal skills to work with both internal teams and external clients
* Knowledge of financial services/lending compliance and regulatory requirements
* Proficiency with lending systems, CRM software, and operational tools
Equal Opportunity Statement
Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you need reasonable adjustments during the recruitment process, please let us know.
Reference Checks
All successful applicants will undergo relevant employment reference, financial and criminal record checks.
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