Location : Birchgrove Queensgate Apartments, Sidcup
Department : Concierge
Salary : £27,008
Hours : 37.5
Job Type : Full time
Contract Type: Permanent
The Company
Birchgrove is an innovative build-to-rent operator, exclusively for the over 65s. We bring purpose to our work and make a meaningful difference to the lives of our colleagues and our customers. We put our colleagues and residents at the heart of everything that we do and love to make a difference. We are committed to creating an inclusive and diverse workplace where everyone feels valued, respected and empowered. We proudly hold certificates as a Disability Confident Employer and are a member of the Foundation of Living Wage Employers.
The Role
We are excited to announce that we are recruiting for a rarely available opportunity at our community in Sidcup. We are seeking a new colleague to join our front of house team in providing friendly and compassionate support to older adults, enabling them to live a fulfilling and independent life. We are looking for enthusiastic, warm and friendly individual for this unique opportunity to really make a difference within our communities.
This exceptional opportunity offers experience across various operational areas. As the first point of contact, you will ensure a warm and welcoming environment for our residents and visitors while supporting administrational functions, event coordination and daily operations.
If you are passionate about delivering outstanding service, thrive in a dynamic work environment and seek to enhance your career in a supportive and professional environment this is the role for you.
The Person
The ideal applicant ideally should have / be:
Warm and Friendly
Passionate about enhancing the lives of our residents
Innovative and creative
Self-motivated and enthusiastic committed to providing an excellent customer service
Great communication skills
Excellent team player
Committed to enhancing residents' well-being and fostering a sense of community.
Values aligned with our philosophy as outlined on our website.
Key Responsibilities
Key responsibilities will include:
Support our residents in their day-to-day activities
Assist with activities and events
Answer telephone enquiries internally and externally ensuring that queries are dealt with in a professional and efficient manner
Collaborate effectively with residents, their families, and other staff members to ensure the highest level of service and support
Provide support to residents, their guests and visitors
Deliver a food and beverage service at a high standard in the restaurant
Hot drinks and bar drinks served as required throughout the day
Cleaning of communal areas
Greeting visitors at reception
Provide outstanding customer service to residents
Undertake any activities that fall under the Health & Safety policies and procedures.
Why Work for us
Opportunity for growth: We are committed to fostering professional development and providing opportunities for growth investing in our employees career progression.
Birchgrove is dedicated to making a positive impact on our residents and the community. As part of our team, you will have the opportunity to work on projects that have a real and meaningful impact.
Competitive compensation and benefits
Complimentary lunch cooked by our professional Chefs
Health Care Cash Back scheme
Electric Car Scheme
We believe in the power of diversity and inclusion. We are committed to an inclusive workplace where individuals from all backgrounds and experiences are welcome and valued.
Birchgrove is known as the leading company in its field within the UK. Joining our team means being part of a reputable and respected organisation.
We are passionate about what we do and are looking for individuals who share our values and vision. If you are seeking a fulfilling career and a positive work environment, we encourage you to apply and become a part of our dynamic team.
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