Job title
Account Manager - Cheese
Purpose of Role
The purpose of this role is to assist the cheese BU commercial team in executing sales, management of supply chain, documentation and general administration.
Location
Home based
Department
Cheese Business Unit
Reporting Line
Commercial Director – Cheese and Whey
Direct Reports
None
Job Level
L5
Internal Interfaces
Commercial, Supply Chain, Operations, Customer Services, Marketing, Milk BU, BV BU, Technical, QA, Finance and others as required
External Interfaces
Customers, supply chain partners, industry bodies
Organisational Chart:
Key Responsibilities
KPI/Measures
Supporting the development of a positive culture
* Demonstrating the right behaviours and ways of working to support the FM culture
Support Cheese BU Commercial team
* Support for the commercial team to provide accurate stock availability information
* Be the lead contact for specific accounts
* Manage and facilitate customer projects and agreements
* Build and maintain strong, long-lasting relationships with accounts
* Optimise customer account management and maximise profit
* Assist with customer inquiries. Interface with customer services to provide professional responses to customers and liaising with internal teams in technical, quality, supply chain, operationsand finance in order to deliver quick and accurate information to cheese and whey customers and internal stakeholders.
* Provide pricing and market information to commercial team and customers
* Monitor markets and competitor insights
* Update customer insights and provide reports to commercial team as hoc
Ensuring consistency in supply for cheese and whey customers
* Analyse customer pricing to provide accurate updates on profitability and assist with decision making on pricing and availability
* Management of day-to-day inquiries and customer visits / meetings
Supporting a continuous improvement culture
* Develop alongside commercial teams processes to enhance customer experience and deliver information to customers
* Assist with reporting to customers as required
* Assist in scorecard maintenance and development. Update internal reports and kpi’s for weekly and monthly reviews.
* Continuously review ways of working to ensure accurate information is always available.
* Ensure a professional interface between commercial and customer teams
Sales & Marketing
Supporting the execution of all cheese BU sales activity, including:
* Customer Relationships
* General Administration
* Reports
* Presentations
* Support with strategy development with feedback on customer behaviours and new lead development
* Manage customer relationships and contracts
* Manage customer projects and collaborate with stakeholders internally
* Develop and manage new leads and existing customer portfolio
* Monitor customer agreement timelines
* Develop customer strategies to optimise growth and customer satisfaction
Market Insights
* Represent First Milk on ad hoc industry webinars to gather information to share with commercial team and customers
* Proactively suggest and develop marketing tools where required
Managing positive working practices
* Supporting commercial team to ensure that procedures and policies are developed to develop end to end customer order visibility and quick and professional interactions with customers
Behavioural Competencies
Approachable, Inspiring, Open, Enabling, Positively Challenging
Qualifications and Experience - Essential
* Administration experience
* Knowledge of online and web programmes
* Evidence of building effective relationships
* Account Management experience
* Demonstrable experience of working effectively within a team environment
* Evidence of working towards timescales and deadline management
Qualifications and Experience - Desirable
* Experience of Dairy or Food and Drink Sector
* Fully proficient in Microsoft Office applications
* IFS knowledge
Last Update
17th March 2026
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