Job Overview
Contact Centre Sales Advisor – Glasgow, Scotland. Earn £25,120 per annum with additional incentives of up to £4,900 on average when meeting targets. The role operates within a hybrid working pattern after training, allowing you to work from the office and home for part of the week.
Key Details
* Start date: 5th January 2026
* Salary: £25,120 per annum
* Location: Sky, City Park, 1st Floor, 368 Alexandra Parade, Glasgow G31 3AU
* Hours: 37.5 hours per week, working 4 or 5 days between 8:30 am and 8 pm, including evenings and weekends. You may work up to 5 hours extra per week (max 10 times per year) and can bank this time as additional leave.
What You’ll Do
* Handle inbound calls from existing customers considering cancelling parts or all of their Sky subscription.
* Build strong connections through engaging conversations, understand customer needs, address concerns, and present the most suitable package.
* Work in a target‑based environment and collaborate with colleagues to achieve team goals.
Training and Development
Our comprehensive 7‑week training program prepares new starters through classroom sessions, live call handling under a role model, and face‑to‑face academy time. Training runs Monday to Friday, 9 am to 5 pm. No holidays are accepted during this period.
What You’ll Bring
* Results‑oriented with a passion for sales.
* Excellent rapport‑building skills and the ability to connect with people.
* Strong ability to identify and address customer needs.
* Creative problem‑solving ability.
* Eagerness to acquire new skills and knowledge.
The Benefits
* Free Sky TV and discounted broadband, Sky Glass, and mobile services.
* Cashback and discounts across numerous retailers.
* Private healthcare and Digital GP via Aviva; dental and other healthcare options.
* Subsidised on‑site gym and external gym discounts; cycle‑to‑work scheme.
* Sky pension and life assurance plan; annual Sharesave scheme; long‑service awards.
Where You’ll Work
Our Glasgow contact centre is located on Alexandra Parade. Onsite you’ll have access to subsidised canteen, chill‑out area with Sky Q, table tennis, pool tables, Xbox, and free tea and coffee.
Inclusion
We value who you are and the potential you bring. If you need adjustments to the recruitment process, let the Recruitment Team know. We are committed to equal opportunity.
Why Wait?
Apply now to build an amazing career and be part of a brilliant team. We look forward to hearing from you.
Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. Depending on the role you applied for and the nature of any convictions, we may need to withdraw the offer.
Seniority level
* Entry level
Employment type
* Full‑time
Job function
* Sales and Business Development
Industries
* Broadcast Media Production and Distribution
#J-18808-Ljbffr