JOB PURPOSE
To provide a reception and switchboard service to all visitors, staff and callers, maintaining an efficient, professional and friendly service.
To develop a knowledge of the range of Child and Adolescent Service (CAMHS) in order to locate colleagues and direct calls with minimum delay.
To support the manager and the administrative team with general administrative functions as required.
To project the professional image of the business through demonstrating excellent customer care in all activities.
DIMENSIONS
First point of contact for CAMHS for young people, carers, staff and people external to the Trust, either face‑to‑face or by telephone or email.
CORE KEY RESPONSIBILITIES
Meet young people, relatives, and visitors in a friendly and professional manner, assisting them with enquiries and directing or escorting them to their destination as required.
To deal competently and discreetly with queries either face to face or via the telephone using appropriate protocols.
Accurate message-taking and timely distribution.
To deal with all incoming and outgoing correspondence (paper and electronic), date stamping and ensuring incoming post is distributed.
To be competent in the use of the photocopier and other office equipment.
Maintaining adequate supplies of forms and paperwork used within the Unit.
To process new files and maintain client notes and records as appropriate using current Patient Administrative Systems.
Maintain building/staff information in support of the Site Responsible Officer.
To manage electronic room booking system for the Unit.
To keep the reception / waiting areas tidy and ensure notice boards are up to date i.e. by removing out of date information and any damaged or soiled items.
To provide cover for other administrative staff in their absence or as required by the administration manager.
To ensure that statutory/mandatory training compliance is maintained.
To undertake any other duties as and when required.
Acts in ways that support the Trusts values and ethos, being aware of equality and diversity.
Treat everyone with whom you come into contact with dignity and respect.
To work constructively and flexibly with colleagues.
SPECIFIC KEY RESPONSIBILITIES
To immediately inform the Administrative Manager/Deputy/Lead Administrator of any issues affecting service delivery.
Order stationery and other routine items using a web-based system.
COMMUNICATIONS AND WORKING RELATIONSHIPS
Communicating and working with those concerned with the care of the service‑user whilst maintaining confidentiality within the relevant guidance and legislation.
This includes:
* the Service User who may have difficulty / inability to communicate due to sensory impairment and / or their mental health state and / or where English is not the first language.
* Multi-Disciplinary Team, Carers, GPs, Social Services, Housing Agencies, Benefit Agencies, Advocacy Service and Voluntary Sector.
* With potentially complex, sensitive or confidential enquiries from patients, staff and the public.
* With internal Trust Staff and colleagues.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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