Operations Manager - Non-Emergency Patient Transport Services (NEPTS) Location: Birmingham Salary: up to £65K per Annum + Bonuses PSR Solutions are delighted to be partnering with a well-known and established Healthcare Group, committed to delivering safe, reliable, and compassionate care to patients across the region. They are now seeking an experienced and proactive Operations Manager - Non-Emergency Patient Transport Services (NEPTS) to oversee the effective daily running of their service and support continued growth. Role Overview As Operations Manager, you will be responsible for ensuring the seamless coordination of all patient transport activities. You will provide strong leadership to operational teams, maintain service excellence, optimise resources, and uphold the highest standards of compliance, risk assessments and patient care. Key Responsibilities Lead and manage daily operations, ensuring efficient scheduling, dispatch, and delivery of NEPTS services Provide clear leadership to control, fleet, and operational staff, fostering a culture of professionalism and accountability Maintain strong relationships with NHS partners, commissioners, and stakeholders to support high-quality service delivery Monitor performance against KPIs, implement improvements, and drive operational efficiency Ensure full compliance with CQC, governance, safeguarding, and health & safety requirements Manage resources, including work...