Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service. Service Delivery Manager Hull - Covering North and East Yorkshire £40,415 - £42,542 per year 40 hours per week - Monday to Friday, 8am to 4:30pm We have an excellent opportunity in Hull for a Service Delivery Manager to join our team. Working alongside eight other Service Delivery Managers, this role is situated within the Responsive Maintenance team who are responsible for providing responsive repairs to various Sanctuary properties across the North and North West of England. This is one of 9 Service Delivery Manager (SDM) posts and reports directly into the Assistant Regional Operations Manager. Managing a team of approximately 10 Operatives, a typical day consists of direct management of the team, providing support and guidance in line with Sanctuary processes and ensuring a high quality, efficient repairs service is provided for our customers. The role of Service Delivery Manager will include: Ensuring the effective management of the field engineers and technicians, to ensure that the correct level of suitably trained and experienced resources are available / on-site Managing the delivery of all our field-based works on behalf of Property Services to include regular monthly audits, checking of all aspects of documentation and physical remedial works for both self-delivery and subcontract works Supporting, monitoring and reviewing constantly, both self and sub-contractor delivery and performance and as required reviewing Risk Assessments and producing site specific written scheme Providing technical support to the field engineers and assist in improving business efficiency without compromising compliance Supporting the review of weekly engineers paperwork exceptions escalated by audits, and associated statutory certification for content, quality and compliance to mitigate any risk and maximise opportunity Responding positively to complaints and breakdowns in service delivery to meet customer expectations Making recommendations to both the Health and Safety and Property Services teams on improvements to systems and mitigate any H&S or Business critical risks Skills and experiences: To ensure full compliance with health and safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and NVQ Level 3 in a core trade subject. As part of the interview process, candidates will be required to bring with them the original certification verifying proof of their qualifications. Copies and CSCS cards will not be accepted Proven experience analysing and diagnosing complex problems and implementing effective solutions Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment Working knowledge of the application of Health and Safety legislation Ability to use and update computerised systems (including PDA) for work scheduling This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence About us We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives. Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering: 25 days annual leave (rising to a maximum of 30 days) plus public holidays A pension scheme with employer contributions from Sanctuary Life Assurance Employee Advice Service including counselling Cycle to Work scheme Voluntary health plans Employee discounts Wellbeing support and tools Employee recognition scheme Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues £40,415 per annum (rising to £42,542 per annum after 12 months, subject to satisfactory performance) View the job profile (if the link is unavailable please visit the Sanctuary careers website) Closing Date: 11 March 2026 If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - propertyservices.rec@sanctuary.co.uk We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application. View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent unlawful working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for. Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity. Job Segment: Consulting, Service Manager, Manager, Service, Customer Service, Management